flyers media guide - Philadelphia Flyers

2012-13 philadelphia flyers
CINDY STUTMAN Vice President of Customer Solutions
Cindy Stutman is in her 10th season with the Flyers. She was promoted to
the position of Vice President of Customer Solutions in November of 2007.
In her role, she is responsible for the creation and execution of added-value
benefits and programs for season ticket holders, as well as overseeing the
activities and development of the customer service department and ticket
office. Stutman joined the Flyers in 2003 as a customer service manager.
Prior to joining the Flyers, she was a customer service manager with the
Philadelphia 76ers for five seasons.
Stutman graduated from the University of Massachusetts-Amherst with a
Bachelor of Science degree in Marketing and Sport Management. She is
single and resides in Philadelphia.
Jim Willits Vice President of Sales
Jim Willits joined the Flyers in June 2005. He is responsible for revenue
generation through the marketing and sales of individual, season and group
tickets to all Flyers games. He was promoted to the position of Vice President
in June 2007 after two seasons as the senior director of sales. He also was
previously in charge of ticket sales for the Philadelphia Phantoms from 2005
to 2009.
The Flyers have seen unprecedented success in attendance since Willits
joined the Flyers, establishing new regular season attendance records
several times over. The Flyers finished the 2011-12 season with an 83-game
sellout streak that dated back to November 2010. During the 2010 Stanley
Cup Final, the Fyers broke their single-game record three times, peaking at a
crowd of 20,327 at Game 6 on June 4, 2010. The club also ranked first in the
NHL among U.S.-based teams in paid tickets for the 2009-10 season.
Before joining the Flyers, Willits worked for the Cleveland Indians from 2002-2004 and was director of ticket
sales for the club, where his duties included overseeing ticket sales, premium seating and customer service
departments. Willits was also instrumental in the developing and implementing a dedicated Customer Service
Department for Season Ticket Holders.
Willits worked for the Phoenix Coyotes from 1996 through 2002, rising from an account executive to the
position of director of ticket sales. His duties included overseeing ticket sales and customer service, and
he was instrumental in maximizing revenue and customer service in a non-traditional hockey market. Willits
developed and created cutting-edge marketing and ticketing campaigns for the Coyotes. In the Coyotes’ first
four seasons, the club played to 94-percent capacity, including 69 sellouts.
A native of Bronson, Iowa, Willits earned a Bachelor of Science degree in Communications and a minor
in Business from Northwest Missouri State University. Jim and his wife, Meredyth, have four children –
daughters Skylar and Emersyn and sons Cody and Brock – and reside in Haddonfield, New Jersey.
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