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detailed explanation for each SIC code - Biffa

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Explanatory Notes<br />

UK Standard Industrial Classification of Economic Activities 2007 – <strong>SIC</strong>(2007)<br />

82 Office administrative, office support and other business support activities<br />

This division includes the provision of a range of day to day office administrative services, as well as ongoing routine business<br />

support functions <strong>for</strong> others, on a contract or fee basis.<br />

This division also includes all support service activities typically provided to businesses not elsewhere classified.<br />

Units classified in this division do not provide operating staff to carry out the complete operations of a business.<br />

82.1 Office administrative and support activities<br />

This group includes the provision of a range of day to day office administrative services, such as financial planning, billing and<br />

record keeping, personnel and physical distribution and logistics <strong>for</strong> others on a contract or fee basis.<br />

This group also includes support activities <strong>for</strong> others on a contract or fee basis, that are ongoing routine business support<br />

functions that businesses and organisations traditionally do <strong>for</strong> themselves.<br />

Units classified in this group do not provide operating staff to carry out the complete operations of a business. Units engaged in<br />

one particular aspect of these activities are classified according to that particular activity.<br />

82.11 Combined office administrative service activities<br />

This class includes the provision of a combination of day to day office administrative services, such as reception, financial<br />

planning, billing and record keeping, personnel and mail services etc. <strong>for</strong> others on a contract or fee basis.<br />

This class excludes:<br />

–<br />

–<br />

provision of only one particular aspect of these activities, see class according to that particular activity<br />

provision of the operating staff without supervision, see 78<br />

82.19 Photocopying, document preparation and other specialised office support activities<br />

N<br />

This class includes a variety of copying, document preparation and specialised office support activities. The document copying/<br />

printing activities included here cover only short-run type printing activities.<br />

This class includes:<br />

–<br />

–<br />

–<br />

–<br />

–<br />

–<br />

–<br />

–<br />

–<br />

–<br />

document preparation<br />

document editing or proofreading<br />

typing and word processing<br />

secretarial support services<br />

transcription of documents, and other secretarial services<br />

letter or resume writing<br />

provision of mailbox rental and other postal and mailing services, such as pre-sorting, addressing, etc.<br />

photocopying<br />

duplicating<br />

blueprinting<br />

– other document copying services (without also providing printing services, such as offset printing, quick printing, digital<br />

printing, pre-press services)<br />

This class excludes:<br />

–<br />

–<br />

–<br />

–<br />

–<br />

printing of documents (offset printing, quick printing etc.), see 18.12<br />

pre-press services, see 18.13<br />

developing and organising mail advertising campaigns, see 73.11<br />

specialised stenotype services such as court reporting, see 82.99<br />

public stenography services, see 82.99<br />

82.2 Activities of call centres<br />

82.20 Activities of call centres<br />

This class includes the activities of:<br />

– inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone<br />

integration, interactive voice response systems or similar methods to receive orders, provide product in<strong>for</strong>mation, deal with<br />

customer requests <strong>for</strong> assistance or address customer complaints<br />

– outbound call centres using similar methods to sell or market goods or services to potential customers, undertake market<br />

research or public opinion polling and similar activities <strong>for</strong> clients<br />

82.3 Organisation of conventions and trade shows<br />

82.30 Organisation of conventions and trade shows<br />

216

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