Municipal accounts - Buffalo City

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What if I lost my prepaid electricity token before using it?
1. You may go to the vendor or municipal office where you bought the token and ask for a reprint
of your token.
2. You will have to give the cashier all the necessary details such as date of purchase and the value
of the token.
Why does my prepaid electricity meter not accept my token?
1. Ascertain whether the meter number on your token is the correct meter number applicable to
your property.
2. The token you are trying to enter may have already been used. The ‘Used token’ message will
appear on the screen of your meter.
3. If the meter number reflected on your token is correct, your meter may be faulty. Visit your
nearest municipal office for further investigation and replacement thereof.
FAILURE TO PAY ACCOUNTS
What will happen if I fail to pay my municipal account?
1. Should an account not be paid by the due date, the consumer will be liable for credit control
action.
2. If the consumer uses the conventional type electricity meter, the supply to that property may be
suspended until the arrears and penalty fee have been paid in full or a suitable arrangement to
settle the balance has been made.
3. If the consumer uses a prepaid type electricity meter, a blocking will be placed on the vending
computers to prevent the consumer from purchasing electricity until all arrears have been
settled in full or a suitable arrangement to settle the balance has been made.
4. Once the prepaid type electricity meter has been blocked and the arrear debt has still not been
settled or arrangement made, the supply to the prepaid type electricity meter will be suspended
until the arrears and penalty fee have been paid in full or a suitable arrangement to settle the
balance has been made.
5. Should the arrear debt continue to age after the electricity supply has been suspended, or if the
suspension of the electricity supply is unsuccessful, the water supply may be restricted until the
arrears and penalty fee have been paid in full or a suitable arrangement has been made to settle
the balance.
6. Legal action will be instituted should the abovementioned measures fail to recover the arrears.
What do I do if my service has been cut off due to an overdue account?
1. Contact your nearest office at one of the numbers indicated at the beginning of this brochure and
establish the full balance owing as well as the reconnection fee.
2. Make these payments or an arrangement and take the receipt / arrangement to the Counter
Services Enquiries section where a staff member will arrange for the reconnection of your
services.
BuffaloCityMetropolitanMunicipality
BUFFALO CITY
METROPOLITAN MUNICIPALITY
C O N S U M E R G U I D E