Municipal accounts - Buffalo City

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Page 6 How does the value of my property affect the rates I will be billed? 1. The higher the value of the property, the higher the rates will be. 2. The value of the property is determined by valuers (internal and contracted) and the resulting value is multiplied by a factor, which results in the amount of rates charged. 3. The valuation of properties is performed in accordance with national legislation. Why am I billed if my property is vacant? 1. The property has value and as such is rateable. 2. The property also receives the indirect benefits of municipal services such as roads, streetlighting, storm-water drainage etc. 3. The fire levy is raised on all properties as it is always possible that the property may experience a fire and require the services of the Fire Department. 4. If the property is in a serviced area and those services are readily available, availability charges will be raised even if the services are not used. ACCOUNT ENQUIRIES What should I do if I do not understand my account? 1. You are urged to contact the enquiry desk in person, telephonically or by facsimile at the numbers indicated at the beginning of this brochure. What should I do if I believe my account is incorrect? 2. You are welcome to contact the enquiry desk in person, telephonically or by facsimile at the numbers indicated at the beginning of this brochure. How do I make an enquiry? 1. Contact the enquiry desk in person, telephonically or by facsimile at the numbers indicated at the beginning of this brochure. 2. If you choose to speak to someone in person or over the telephone, kindly ensure that you record that person’s name if they are unable to resolve your enquiry immediately. This will be of assistance should you need to follow up your enquiry. What happens when I make an enquiry? 1. If the enquiry staff member is unable to solve your query immediately, he/she will record the enquiry on an enquiry handling system which will forward the query to the relevant section or department which will be able to assist. The enquiry clerk will be able to give you a tracking number for future reference. 2. Once the enquiry is resolved you will be contacted through the means of your choice (telephone, fax, mail or e-mail) and informed of the result. BuffaloCityMetropolitanMunicipality BUFFALO CITY METROPOLITAN MUNICIPALITY C O N S U M E R G U I D E
Page 7 What do I do if I am unsatisfied with the service I’ve received? 1. Make sure you have recorded the name of the staff member with whom you dealt. 2. Ask to speak to that person’s supervisor. 3. If you are still unhappy with the service, make your complaint to the branch supervisor. What happens if I do not receive an account? 1. This municipality makes every effort to print accurate statements and have them posted timeously. However, outside parties are relied upon for the timeous delivery of the statements. 2. If the due date is near and you have not yet received your statement, kindly request a copy from the nearest municipal office. 3. If you fail to pay your account timeously, you will be liable for credit control action even if you have not received your account, as your account will have been sent in good faith. 4. The onus is on the consumer to request a duplicate statement. How do I establish whether there is a water leak on my property? 1. Try to establish whether there are any damp areas on the ground or on the walls where your pipes are located. 2. Make sure that the geyser is not overflowing by checking the overflow pipe on the roof. 3. Check the cisterns of each toilet on the property to ensure that the rubber seal is effective and water is not continually running into the bowl. Remember to check the outside toilet if you have one. 4. If a hissing sound can be heard from the water pipes when no taps are running, there is probably a leak. 5. Make sure that no taps are dripping: - a dripping tap can waste more than 200 lt of water per day, about 6½ kl per month. Who is responsible for a water leak on private property? 1. The Municipality maintains and repairs the water mains up to the water meter. All piping from the meter to the taps is the responsibility of the owner or tenant, depending on the lease agreement. 2. If a leak occurs on the property, a private plumbing contractor must be engaged to affect the necessary repairs. The following are required in order to be eligible for a reduction in the water account: a. The leak must be repaired within 48 hours of detection. b. A letter from a registered plumber or a sworn affidavit must be submitted within 10 days of the repair of the leak. 3. It is in your own interests to have a leak repaired immediately as you will be charged at a higher rate as your consumption increases. 4. The excess charges will be recalculated in terms of the “Water Leak” tariff. 5. Should a burst or leak occur on a roadway or pavement, it should be reported to one of the waterworks numbers indicated at the beginning of this brochure. 6. It is illegal for a consumer or private contractor to tamper with a water meter. BuffaloCityMetropolitanMunicipality BUFFALO CITY METROPOLITAN MUNICIPALITY C O N S U M E R G U I D E
Page 2 and 3: BUFFALO CITY METROPOLITAN MUNICIPAL
Page 4 and 5: Arrangements to settle arrears.....
Page 6 and 7: Page 4 CONNECTION OF SERVICES What
Page 10 and 11: Page 8 Why does my electricity or w
Page 12 and 13: Page 10 What if I lost my prepaid e
Page 14 and 15: Page 12 Arrangements by Indigent Co
Page 16 and 17: Page 14 4. If you fail to collect y
Page 18 and 19: Page 16 METER TAMPERING What is met
Page 20 and 21: Page 15 Kwenzeka ntoni kubahlali kw
Page 22 and 23: Page 13 Kuya kwenzeka ntoni ukuba n
Page 24 and 25: Page 11 Kutheni ndihlawuliswa imali
Page 26 and 27: Page 9 Kuza kwenzeka ntoni ukuba nd
Page 28 and 29: Page 7 Kwenzeka ntoni xa ndibuza um
Page 30 and 31: Page 5 Ndingayifumana njani imbuyek
Page 32 and 33: Page 3 IINOMBOLO EZIBALULEKILEYO ZO
Page 34 and 35: ISIQULATHO Iinombolo ezibalulekiley

Municipal accounts - Buffalo City

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