Municipal accounts - Buffalo City

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BUFFALO CITY METROPOLITAN MUNICIPALITY Buffalo City incorporating East London, Bhisho, and King William’s Town Trust Centre, East London, PO Box 134, East London, 5200 Tel: +27 (0)43 705 2000 www.buffalocity.gov.za
CONTENTS Important telephone & fax numbers and addresses.........................................................................3 Emergency numbers:.................................................................................................................3 Where can I find my nearest Municipal Finance Office and what are their contact numbers?.....................................................................................................................3 Connection of services.......................................................................................................................4 What do I do when moving into a rented house/flat/business in Buffalo City?............................4 What do I do when purchasing a house/flat/business premises in Buffalo City?.........................4 What do I do when selling a house/flat/business premises in Buffalo City?................................4 What is a rates clearance certificate?........................................................................................4 How do I claim a refund of my deposit once I have terminated my services and a credit balance remains on my account?...........................................................................5 Accounts..............................................................................................................................................5 What do I pay the municipality for?............................................................................................5 How will I be billed for these charges?......................................................................................5 I own my property, why should I pay rates on it?........................................................................5 How does the value of my property affect the rates I will be billed?...........................................6 Why am I billed if my property is vacant?...................................................................................6 Account enquiries...............................................................................................................................6 What should I do if I do not understand my account?.................................................................6 What should I do if I believe my account is incorrect?................................................................6 How do I make an enquiry?.......................................................................................................6 What happens when I make an enquiry?...................................................................................6 What do I do if I am unsatisfied with the service I’ve received?..................................................7 What happens if I do not receive an account?............................................................................7 How do I establish whether there is a water leak on my property?.............................................7 Who is responsible for a water leak on private property?...........................................................7 Why does my electricity or water account have a consistent average and then suddenly drop or rise?.......................................................................................................8 What should I do if there is no one at my property during the day and the meter readers cannot read my meters?.....................................................................................8 Payments.............................................................................................................................................8 What methods of account payment can I use?...........................................................................8 What will happen if I issue a cheque that is not honoured by the bank?.....................................9 How do I make an electronic fund transfer?...............................................................................9 Why is my direct deposit payment not reflected on my account?...............................................9 How do I make a payment in person?........................................................................................9 How do I purchase prepaid electricity?......................................................................................9 What if I lost my prepaid electricity token before using it?.......................................................10 Why does my prepaid electricity meter not accept my token?..................................................10 Failure to pay accounts.....................................................................................................................10 What will happen if I fail to pay my municipal account?...........................................................10 What do I do if my service has been cut off due to an overdue account?..................................10 Why am I charged a reconnection fee even if my service was not disconnected?....................11 BuffaloCityMetropolitanMunicipality BUFFALO CITY METROPOLITAN MUNICIPALITY C O N S U M E R G U I D E
Page 4 and 5: Arrangements to settle arrears.....
Page 6 and 7: Page 4 CONNECTION OF SERVICES What
Page 8 and 9: Page 6 How does the value of my pro
Page 10 and 11: Page 8 Why does my electricity or w
Page 12 and 13: Page 10 What if I lost my prepaid e
Page 14 and 15: Page 12 Arrangements by Indigent Co
Page 16 and 17: Page 14 4. If you fail to collect y
Page 18 and 19: Page 16 METER TAMPERING What is met
Page 20 and 21: Page 15 Kwenzeka ntoni kubahlali kw
Page 22 and 23: Page 13 Kuya kwenzeka ntoni ukuba n
Page 24 and 25: Page 11 Kutheni ndihlawuliswa imali
Page 26 and 27: Page 9 Kuza kwenzeka ntoni ukuba nd
Page 28 and 29: Page 7 Kwenzeka ntoni xa ndibuza um
Page 30 and 31: Page 5 Ndingayifumana njani imbuyek
Page 32 and 33: Page 3 IINOMBOLO EZIBALULEKILEYO ZO
Page 34 and 35: ISIQULATHO Iinombolo ezibalulekiley

Municipal accounts - Buffalo City

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