Municipal accounts - Buffalo City

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Arrangements to settle arrears........................................................................................................11 What is an arrangement?........................................................................................................11 Can I make an arrangement in order to settle my arrears?.......................................................11 How do I make an arrangement?.............................................................................................11 How much will I have to pay?..................................................................................................11 What are the categories of arrangements?..............................................................................11 Arrangements by Indigent Consumers.....................................................................................12 Arrangements by non-Indigent Low Income Consumers..........................................................12 Arrangements by non-Indigent Consumers..............................................................................12 Arrangements by Businesses..................................................................................................12 What will happen if I break my arrangement?..........................................................................12 What will happen if I break this final arrangement?.................................................................13 What will happen if I am handed over to collection agents for failing to pay my account?.....................................................................................................................13 Consumer assistance schemes........................................................................................................13 What are the free basic services?............................................................................................13 Will I still receive my free electricity if my prepayment meter is blocked?................................13 How do I get my free electricity and water?.............................................................................13 Who qualifies for an indigent subsidy?.....................................................................................14 What benefits will I receive if I qualify for an indigent subsidy?................................................14 How do I apply for an indigent subsidy?..................................................................................14 What will happen if I submit a fraudulent indigent subsidy application?...................................14 What happens to the remaining occupants of a property following the death of the indigent customer?..............................................................................................14 What is a rates rebate and what are the benefits?...................................................................15 Who qualifies for a rates rebate?.............................................................................................15 How do I apply for a rates rebate?...........................................................................................15 Can I apply for a rebate even if I receive an indigent subsidy?.................................................15 Will my account be reduced if I find a water leak on my property?...........................................15 Meter tampering................................................................................................................................16 What is meter tampering?.......................................................................................................16 What should I do if I am approached by someone who says he/she can reduce my monthly electricity or water account?..............................................................16 BuffaloCityMetropolitanMunicipality BUFFALO CITY METROPOLITAN MUNICIPALITY C O N S U M E R G U I D E
Page 3 IMPORTANT TELEPHONE & FAX NUMBERS & ADDRESSES Emergency numbers: Emergency and After Hours Numbers Tel Numbers Fire East London 043 722 1212 Fire King William’s Town 043 642 3333 Waterworks 043 763 8656 Electricity 043 763 8656 Where can I find my nearest municipal finance office and what are their contact numbers? Situated Address Tel Numbers Fax Numbers Munifin Civic Centre 29 Oxford Street, East London 043 705 9200 043 722 0660 Beacon Bay Office 1 Bonza Bay Road, Beacon Bay 043 705 9624 043 748 3902 Gonubie Office 81 Main Road, Gonubie 043 705 9712 043 740 2358 Gompo Office White Pine Road, Braelynn, E.L. 043 705 9373 No Fax Berlin Office Legion Street, Berlin 043 685 2400 No Fax Zone 1 - Rent Office 3058 Zone 1, Mdantsane 043 760 0138 043 762 1836 Zone 3 - Rent Office 11312 Zone 3, Mdantsane 043 705 9828 043 762 1836 Zone 6 - Rent Office 9639 Zone 6, Mdantsane 043 705 9830 043 762 1836 Zone 7 - Rent Office 2886 Zone 7, Mdantsane 043 705 9831 043 762 1836 Zone 11 - Rent Office 2461 Zone 11, Mdantsane 043 762 1836 043 762 1836 Zone 13 - Rent Office 546 Zone 13, Mdantsane 043 763 1105 043 762 1836 Zone 17 - Rent Office 154 Zone 17, Mdantsane 043 763 1228 043 762 1836 KWT Civic Centre Ayliff Street, King William’s Town 043 642 3450 043 642 3829 KWT – Counter Services Ayliff Street, King William’s Town 043 642 3450 043 604 6444 Bhisho Civic Centre Lennox Sebe Drive, Bhisho 040 642 3450 040 639 2075 Dimbaza Civic Centre Erf 668, Dimbaza 040 656 2002 040 656 2082 Ilitha Civic Centre Erf 212, Ilitha 040 647 5011 040 647 5011 Zwelitsha Civic Centre Erf 2958, Zwelitsha 040 654 1361 040 654 2737 Phakamisa Civic Centre Erf 3977, Phakamisa 040 654 1974 040 654 1974 BuffaloCityMetropolitanMunicipality BUFFALO CITY METROPOLITAN MUNICIPALITY C O N S U M E R G U I D E
Page 2 and 3: BUFFALO CITY METROPOLITAN MUNICIPAL
Page 6 and 7: Page 4 CONNECTION OF SERVICES What
Page 8 and 9: Page 6 How does the value of my pro
Page 10 and 11: Page 8 Why does my electricity or w
Page 12 and 13: Page 10 What if I lost my prepaid e
Page 14 and 15: Page 12 Arrangements by Indigent Co
Page 16 and 17: Page 14 4. If you fail to collect y
Page 18 and 19: Page 16 METER TAMPERING What is met
Page 20 and 21: Page 15 Kwenzeka ntoni kubahlali kw
Page 22 and 23: Page 13 Kuya kwenzeka ntoni ukuba n
Page 24 and 25: Page 11 Kutheni ndihlawuliswa imali
Page 26 and 27: Page 9 Kuza kwenzeka ntoni ukuba nd
Page 28 and 29: Page 7 Kwenzeka ntoni xa ndibuza um
Page 30 and 31: Page 5 Ndingayifumana njani imbuyek
Page 32 and 33: Page 3 IINOMBOLO EZIBALULEKILEYO ZO
Page 34 and 35: ISIQULATHO Iinombolo ezibalulekiley

Municipal accounts - Buffalo City

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