report

CORpORATE
SOCiAl RESpOnSibiliTy
“We are a company with a long tradition,
and within our complex global
market environment we take our responsibilities
to society, our customers,
employees, suppliers and the environment
very seriously. Every day we strive
to combine financial success, social
responsibility and environmental
awareness.”
FRAnk bEECk, CEO
CHarleS VÖGele’S approaCH to
Corporate reSponSibility
Taking into account the needs of our key stakeholder
groups, Charles Vögele has defined five topics that
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impact directly on sustainable business success.
The following report is structured in line with these
topics:
Key foCuS tHemeS Achievements in 2011 aimS for 2012
responsibility
to customers,
product quality
Supplier
management
– Customer satisfaction
– Quality assurance
– Environmental and social
standards
– BSCI guidelines
– Training/education
– Selecting new suppliers
our employees – Employee development
– Employee satisfaction
– Diversity
Social
commitment
environment
and climate
protection
– Support for training projects
in Bangladesh
– Environmental principles
– Sustainable operations
– Reduced energy consumption
and emissions
– Increased energy efficiency
– Transport, recycling
– Further improvement of product integrity
thanks to streamlining of organizational
structure
– More suppliers checked by BSCI auditors
– Constant improvement in audit results
– Internal training carried out
– Successfully completed apprenticeships
– Introduction of a Group-wide ombudsman
– Successful training of 4 000 povertystricken
people as part of the Swisscontact
project since 2005
– Group-wide CO2 savings of 12 000 tonnes
through greater use of renewable energy
sources and energy-efficient lighting
– 20 % CO2 savings through improved
logistics
– Continual improvement of processes
to strengthen product integrity
– Expand portfolio of suppliers that are
BSCI or SAI certified
– Extend processes for removing
irregularities
– Efficient support for implementation and
maintenance of BSCI standards
– Employee survey
– Increased employee satisfaction
– Corporate responsibility sensitization
activities
– Focus strengths on core competencies
(sales)
– Evaluation of new projects
– Work with local population
– Improve living conditions of people who
have done the Swisscontact training
course
– Modernize lighting system
– Improve efficiency of transport
– Energy monitoring tests
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