Totally Integrated Automation - Automation Technology - Siemens
Totally Integrated Automation - Automation Technology - Siemens
Totally Integrated Automation - Automation Technology - Siemens
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<strong>Automation</strong> software<br />
Full support for the MES installation –<br />
Added-value services for SIMATIC IT<br />
<strong>Siemens</strong> supplements its wide range of functionality with a multifaceted<br />
range of value-added services. In this way, it can provide services over<br />
the entire product and project lifecycle, from the analysis of the investment<br />
requirements to the implementation phase and post-installation<br />
support. In order to get the maximum benefit from MES, manufacturers<br />
can combine these services with professional support from a team of<br />
technical support providers who work in synergy with the R&D and consulting<br />
departments. In cooperation with selected partners, <strong>Siemens</strong><br />
offers a worldwide service and maintenance network with an outstanding<br />
skill level and expert know-how.<br />
Professional Services<br />
Technical Support Service<br />
- Hotline 24/7<br />
- Technical Web Support<br />
- Remote Support<br />
- Agent-based Diagnosis Service<br />
Software Update Service<br />
Software Management Service<br />
Test and Development Licences<br />
70 <strong>Siemens</strong> TIA Product Guide 2011<br />
© <strong>Siemens</strong> AG 2011<br />
SIMATIC IT Maintenance Services<br />
Application Support<br />
Excellence Options<br />
Shadow System<br />
Mature Product Support<br />
Corrective on-site Service<br />
Central Dispatch Center Service<br />
Programmed Maintenance
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