Sestava 1 - VysokÃ¡ Å¡kola obchodnÃ v Praze

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[7] ISO 9000:2005 Quality management principles. [On-line]. Available:< http://www.iso.org/iso/qmp> [8] Presentation of the Czech National Services Quality System in Tourism, 3th meeting of the Czech Republic´s Quality Board, Technical Section of Quality Tourism, Hospitality, Spa and Gastronomy - documents, Ministry for Regional Development, 24. November 2010, Prague [9] Presentation of the „CzechQuint Project – Quality and innovation in Tourism“, Minister for Regional Development Press Conference – documents, Ministry for Regional Developmenet, January 2010, Prague [10] World Tourism Organization: A Practical Guide to Tourism Destination Management, WTO, Madrid 2007, page 45, ISBN 978-92-844-1243-3 Ing. Petr Houška University of Business in Prague Lifelong Learning Unit Director Spálená 14 110 00 Praha 1 Czech Republic www.vso.cz petr.houska@vso-praha.cu Petr Houška worked for more than 20 years in tourism public administration. During his activities in this area he represented the Czech Republic in the Tourism Advisory Committee of the European Commission and was also an accredited representative for tourism services during the DOHA round negotiations in the framework of the World Trade Organization (WTO). He is also an expert of the National Standardization Authority for standardization of tourism services within the European Committee for Standardization (CEN) and International Organization for Standardization (ISO). He has been participating in the development of international tourism standards. He is also a member of the Czech Republic’s Quality Board, Technical Section of Quality Tourism and Hospitality, Spa and Gastronomy etc. 47
The „faux pas“ Most Frequently Committed by Czech Managers Soňa Gullová University of Economics Prague, Czech Republic Abstract We expect our businesspeople, managers and also representatives of state administration to know and apply Central European rules of etiquette. When travelling abroad or dealing with people from different countries the guest, of course, adjusts their behavior according to their host, however, only as far as their own etiquette allows. The trouble is that many Czech managers are ignorant of the rules of their own etiquette. In these days the knowledge of etiquette is becoming an economic must. It is becoming evident that in order to gain or retain a job or be promoted one must abide by its rules. Companies no longer tolerate negotiations to suffer due to unduee behavior on the side of their employees or for such behavior to harm the working atmosphere within the company. The more the professional qualification of employees evens out, the more their manners and neat appearance gain in importance. Significant deficiencies in this respect are apparent especially in dealing with foreigners. On international level, above all, perfect manners are imperative. Keywords: business etiquette, business negotiations The mere greeting seems to cause a lot of problems to some Czech managers. Although greetings are becoming less and less formal they almost automatically categorize you. An inappropriate greeting can influence the social life of a person and even negatively impact one’s success on the workplace and above all in the world of business. One of the worst mistakes would be not to return a greeting. Welcome and farewell greetings are an indispensable ceremony and an absolute matter of course especially in business and diplomatic intercourse. Dr. Jiří Guth – Jarkovský dedicated a whole study to greetings in which he defined them as follows: “A greeting in the general sense is the most simple, common and widespread social act being an external expression of politeness, attention, friendship and affection, gratefulness, respect and admiration, eventually even subordination” [10]. Not returning an offered greeting thus belongs among the worst mistakes. Each culture in the world has come up with its own way of greeting and 48
Page 2 and 3: Journal of Tourism and Services Vol
Page 4 and 5: Editorial Board Chair of Editorial
Page 6 and 7: Editorial In science there are some
Page 8 and 9: Analytical Overview of the Evolutio
Page 10 and 11: existence podmínek pro tržní pro
Page 12 and 13: historické pamiatky a časť z nic
Page 14 and 15: Počet hostů v HUZ v mil., 1993-20
Page 16 and 17: Při hodnocení cestovního ruchu b
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Page 32 and 33: 4. Závěr Cestovný ruch po roku 1
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Page 62 and 63: Intercultural Education and Tourism
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Page 72 and 73: References [1] Claes, M-T.: (2009)
Page 74 and 75: Multidimensional Comparative Analys
Page 76 and 77: Tabuľka 1 Prístupy k hodnoteniu a
Page 78 and 79: objektívnom hodnotení atraktívno
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Page 84 and 85: S CMi - vnímanie schopnosti cieľo
Page 86 and 87: Českej republiky sa však líšila
Page 88 and 89: tovného ruchu (podľa geografické
Page 90 and 91: ný okamih. V budúcnosti sa odpor
Page 92 and 93: [6] Pompurová, K.: 2010b. Komplexn
Page 94 and 95: zovány veřejnými sdělovacími p
Page 96 and 97: přijímaným opatřením téměř
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Počet leteckých nehod se smrteln
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Opravená předpověď růstu letec
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nosti. Schválené výcvikové orga
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Industry News Management 2010 Knowl
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Asia-Pacific, and in Europe. This i
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Guidelines for Authors Title of the
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[2] Author, Title of the Book, Publ
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ISSN 1804-5650
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