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RETAIL e-FX PROVIDER<br />
Achieving more effective<br />
Risk Management in Retail<br />
FX platform operations<br />
Faced with a need for more effective risk<br />
management of their Retail FX customer<br />
positions, banks and brokerage firms in the FX<br />
space are being challenged by ballooning small<br />
ticket items, varying customer credit limits, risk<br />
mitigation issues as well strains on their back<br />
office processing capabilities. Roger Aitken<br />
talks to leading industry players to explore the<br />
key issues involved.<br />
ARetail FX customer base is very different<br />
from the traditional corporate and<br />
institutional client base of a bank or large<br />
brokerage firm. For a start client numbers are<br />
generally far greater and the pressures of servicing<br />
these customers who produce a greater percentage of<br />
small ticket FX trades, places an extraordinary load on<br />
102 | january 2010 e-FOREX<br />
the bank/broker systems, staff and processes.<br />
Whilst the credit crunch has forced firms to improve<br />
their risk management operations, the beauty of<br />
margin trading is that there are no credit lines, with<br />
clients posting collateral upfront with their broker or<br />
bank, and trading a multiple based on that figure. This<br />
multiple will depend on a number of factors,<br />
including the quality of the client, what FX products<br />
they wish to trade - from straight forward spot FX, FX<br />
forwards through to vanilla and exotic FX options.<br />
Automation is key<br />
Clearly to remain <strong>com</strong>petitive and avoid potential<br />
blow-ups, firms need to step up to the plate and deploy<br />
cutting-edge technology in their risk management and<br />
FX margining systems. Having fast systems in place to<br />
calculate real-time position and further calls on clients,<br />
if positions deteriorate, is essential.