Benchlearning methodology and data gathering template

D.2 “Benchlearning Methodology and Data Gathering Template”is higher than in Greece (35%), the relative take up ratio of tax online services is only about14%. On the other hand, a consideration hinting at the difficulty of comparison, this figurecannot be taken as the real comparison, because in the Italian model a lot of forms aresubmitted online by intermediaries on behalf of citizens.Technical/Usability performance6. Page load times;7. Decrease in exit rates (number of users who start and then abandon a service);8. Overall usability score (to be assessed through usability tests);Efficiency Impact9. K€ saved in overhead costs (print, paper, mailing, travel, rental, electricity, etc);10.K€ value of full time equivalent gains;11. Increase in case handled per processing full time equivalent;12. K€ increase in revenue collected from enlarged coverage.Effectiveness Impact13. Amount of data fields requested to fill in for online forms;14. Number of online services for which pre-populated forms are available;15. Amount of time saved by citizens;16. Value of material costs saved by citizen (transportation, mailing, paying professionalintermediaries);17. K€ value of time saved to businesses;18 Value of material costs saved by businesses (transportation, mailing, paying professionalintermediaries);19. Reduction in the time needed to receive tax clearance;20. Reduction in the time needed to receive tax refunds (when applicable).Comment. Indicator 13 and 14 are instrumental for indicators 15 and 17.In next page table 4 presents a synoptic summary of the above KPIsVersion 124