Benchlearning methodology and data gathering template

D.2 “Benchlearning Methodology and Data Gathering Template”Annex II: Data Gathering Template for International CasesTEMPLATE FOR INTERNATIONAL CASES PART I: GENERAL BACKGROUND1. GENERAL INFORMATION BEFORE ONLINE SERVICES INTRODUCED1.1 Overall structure • Identify the entity in charge of tax collection (autonomous agency or Directorate withinMinistry);• Describe its basic structure (Central directorate and business units , number of localoffices)• How many employees engaged in handling paper based file?• What was approximately the yearly total cost for handling taxes?1.2 Activities and volumes • What types of taxes were handle by the entity described above (i.e. individual incometaxes; company taxes; VAT declarations, other type of taxes; other mandatory paymentssuch as social insurance)?• How many: individual tax payers, companies, VAT payers, etc?;• Total amount of paper based files processed yearly? (i.e. Italian Tax agency processed 44million document before online services introduced)• What was the yearly total amount (in Euro) of revenues collected?• At any given year end what was the amount of backlog, meaning files that cannot beconsidered settled yet (because refund still to be paid or because of errors/litigation, or forother reasons)?• What was the amount Tax litigation cases pending at year end?1.3 Time of tax online launching • When was the provision of online tax services first started to be discussed?• When the work to make the first online service available was launched?1.4 Players involved • Which entity gave the main impulse?• Which entity has been involved in the implementation?Version 133