Benchlearning methodology and data gathering template

D.2 “Benchlearning Methodology and Data Gathering Template”1. eGEP Measurement Framework and the Benchlearning conceptBefore proceeding further, let us present a brief synthesis of the eGEP MeasurementFramework (henceforth simply eGEP MF) and how this study has led to the launch of theconcept of benchlearning.1.1. eGEP Measurement FrameworkeGEP MF is built on a very general and universalistic definition of the three-fold mission thatany public agency or programme should pursue for the delivery of public value to:o User as tax-payer: the search for efficiency gains through dynamic, productivitydrivenand value for money internal operations and service provision;o User as citizen and voter: the enhancement of democracy through open,transparent, accountable, flexible, and participatory administration and policymaking;o User as consumer: the search for quality services that are inter-active, usercentred,inclusive, and maximise fulfilment and security;Correspondingly the framework is built along three value drivers :1. Efficiency;2. Democracy;3. Effectiveness;eGEP MF analytical structure is synthesised in Exhibit 1 below, where at the right end side itis initially possible to observe that all the impacts contribute to the creation of different typesof public values:1. Financial & Organisational value;2. Political Value.3. Constituency Value;Version 15