Benchlearning methodology and data gathering template

D.2 “Benchlearning Methodology and Data Gathering Template”Annex III: Data Gathering Template for Greek CaseTEMPLATE FOR INTERNATIONAL CASES PART II: MEASUREMENT1 Efficiency indicator Gather data on the following metrics (for sources see section 3.1 of this document)• Time needed for data entry by employees when receiving forms in paper form;• Number of forms received online each year ;• average per hour cost of employees involved in data entry2 Effectiveness indicators: reduction ofadministrative burden for citizens3 Effectiveness indicators: reduction ofadministrative burden for businesses4 Effectiveness indicator: reduction ofwaiting timesGather data on the following metrics (for sources see section 3.2 of this document)• Time needed for filling paper based forms;• Time needed for hand delivery the forms (if required)• Cost of transportation• Cost of postage• Cost of professional intermediaries• Frequency of obligation• Time needed for filling online formsGather data on the following metrics (for sources see section 3.2 of this document)• Time needed for filling paper based forms;• Time needed for hand delivery the forms (if required)• Average hour cost of personnel• Cost of transportation• Cost of postage• Cost of professional intermediaries• Frequency of obligation• Time needed for filling online formsRequest the Tax agency to extract a random sample of files handled in paper form and anequal sample of files handled online and then calculate the reduction of waiting timesfollowing the procedure indicated in paragraph 3.3 of this documentVersion 140