Benchlearning methodology and data gathering template
Benchlearning methodology and data gathering template
Benchlearning methodology and data gathering template
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D.2 “<strong>Benchlearning</strong> Methodology <strong>and</strong> Data Gathering Template”TEMPLATE FOR INTERNATIONAL CASES PART II: MEASUREMENT6.1 Is there a system in place tomeasure performances <strong>and</strong>impact/outcomes of service delivery6. Existing Measurement system• Yes• No6.2 If answer yes , provide description • When was the system decided <strong>and</strong> why?• How was it implemented?• Which are the main organisational model <strong>and</strong> responsibilities behind its functioning6.2 Key indicators <strong>and</strong> metrics • Please illustrate <strong>and</strong> describe the key indicators <strong>and</strong> metrics used in the existingmeasurement system7. IMPACT INDICATORS FOR COMPARISON WITH GREEK CASE7.1 Efficiency indicator Gather <strong>data</strong> on the following metrics (for sources see section 3.1 of this document)• Time needed for <strong>data</strong> entry by employees when receiving forms in paper form;• Number of forms received online each year ;• average per hour cost of employees involved in <strong>data</strong> entry7.2 Effectiveness indicators: reductionof administrative burden for citizensGather <strong>data</strong> on the following metrics (for sources see section 3.2 of this document)• Time needed for filling paper based forms;• Time needed for h<strong>and</strong> delivery the forms (if required)• Cost of transportation• Cost of postage• Cost of professional intermediaries• Frequency of obligation• Time needed for filling online formsVersion 138
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