Benchlearning methodology and data gathering template

D.2 “Benchlearning Methodology and Data Gathering Template”4.5 Barriers and key enabling factors Discuss with the interviewees, in an open and unstructured way without any structuredquestions, which have been/are in their opinion the key barriers/resistances/bottleneckencountered during the implementation and/or at work in the running of the services, and inthe same fashion the key success factors5. MAIN CHARACTERISTICS AND PARAMETER OF ONLINE SERVICE DELIVERY5.1 Activities and volumes This partially repeat the questions contained in 1.1, to compare the overall situation before(1.1) and after (this cell) online tax services were introduced.• As of the latest available data (probably 2006) how many: individual tax payers,companies, VAT payers, etc?;• As of the latest available data (probably 2006) which is the total amount of files processedyearly? What % is still paper based and what % goes through online services?(providedata disaggregated by type of tax and of corresponding online services)• As of the latest available data (probably 2006) which is the yearly total amount (in Euro) ofrevenues collected?• As of the latest available data (probably 2006) what was the amount of backlog, meaningfiles that cannot be considered settled yet (because refund still to be paid or because oferrors/litigation, or for other reasons)?• As of the latest available data (probably 2006)what was the amount of Tax litigation casespending at year end?5.2 Online service offers List and briefly describe the complete set of services offered online5.3 Tax declarations/paymentmandatory online5.4 Information specific by eachservice (row to be repeated by Xnumber of times, where X= number ofonline services offered by Taxisnet)5.4.1 Service 1….• Identify, if any, for which taxes the use of the online channel is mandatory, that is 100% offiles is handled digitallyProvide for each service an overall description of its functioning model and a more detaileddescription and identify if any of the following applies:• Authorisation to online services (PIN code distributed, eID solution, digital signature, ect)• Pre-filled tax return available• e-filing of tax returns, payments, refunds• Notification to users of receipt and of assessment• Possibility for taxpayers to constantly access their data (i.e. check their tax position• Push delivery of updated information (new rules and regulations, etc)Version 136