Benchlearning methodology and data gathering template
Benchlearning methodology and data gathering template
Benchlearning methodology and data gathering template
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D.2 “<strong>Benchlearning</strong> Methodology <strong>and</strong> Data Gathering Template”3. Indicators selected for <strong>Benchlearning</strong> cases3.1. Key findings from D.1The findings of D.1 provide the framework of feasibility for the selection of the indicators tobe considered in benchlearning.First, consolidated historical <strong>data</strong> area available for individual tax form (E1) <strong>and</strong> VATdeclarations, which are also internationally the two most used online tax services <strong>and</strong>,therefore, are selected as the focus of analysis for the calculation of the indicators.Second, because of difficulties in finding the more detailed <strong>data</strong> needed to calculate the “ FullTime Equivalent gain” indicator, for the efficiency value driver, a proxy indicator will becalculated (see infra).Third, lack of <strong>data</strong> on the structure of costs will not allow calculating the efficiency indicatorof saving in overhead costs. Same applies for indicator about increased revenues.Fourth, <strong>and</strong> moving to the effectiveness value driver, <strong>data</strong> are available to consider reductionof waiting times for tax clearance.Fifth, a proxy calculation of the reduction of administrative burden for citizens <strong>and</strong> businesswill be possible.Sixth, since no <strong>data</strong> on users satisfaction surveys are available no indicator of subjective usersatisfaction will be calculated in the benchlearning exercise. Naturally, only for the Greekcase, insights on this topic will come out of the Mystery User Methodology implementation.3.2. Selected Feasible IndicatorsSo, in light of the six facts above, given the <strong>data</strong> that GSIS is capable of pulling out, thefollowing are the indicators that appear feasible to calculate <strong>and</strong> with a minimum of relevance<strong>and</strong> comparability values:Efficiency Value Driver:‣ Proxy estimate of Full Time Equivalent Gain in the form of: opportunity monetaryvalue of the time saved for <strong>data</strong> entry by LTOs employees in the Greek case, <strong>and</strong> bythe comparable equivalent for the two international cases.Effectiveness Value Driver:‣ Reduction of waiting times for citizens <strong>and</strong> businesses to receive tax clearance in theGreek case <strong>and</strong> for a comparable equivalent for the International cases;‣ Time <strong>and</strong> other resources (transportation, mailing, paying intermediaries) saved bycitizens <strong>and</strong> businesses through online submission (same for all cases), in short“Reduction of administrative burden”.Version 126
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