DOSM User & Technical Requirement - Kementerian Sumber Manusia

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MINISTRY OF HUMAN RESOURCES ISP REVIEW 2007MOHRVisionMOHR StakeholdersSMS Mobile Web IVR Phone Counter FaxGatewayMOHR PortalCommunityApplicationsStrategic Performance Support System(Balanced Score Card & KPI System)Business Intelligence - BIMOHR InternalApplicationsMOHR Entr.WideAppl – KMSMOHR Entr.WideAppl- eG ApplSECURITYMOHR Centralized DatabaseInfrastructure• Leadership & Commitment• Policy & Governance• Smart Partnership• Support Strategy• People & Culture• Change Management• ICT an Integral to HRDevelopmentFigure 21: Access Channel5.4 Target ApplicationsTo support the activities leading to the achievement MOHR Strategic Targets, application systemsrequired is shown in figure 24 below;HAPM SYNERGY SDN BHD ISP Report 146
MINISTRY OF HUMAN RESOURCES ISP REVIEW 2007• Training ManagementSystem• Enforcement ManagementSystem• e‐Industrial Court• Office Productivity System• Sistem MaklumatBersepadu SMB• LMD/ LMI• SKUD• E‐NOSS• E‐SLDN• eSPKM• CEDS• e‐JPPMOHR VISIONMOHR STAKEHOLDERSSMS MOBILE WEB IVR PHONE COUNTER FAXGATEWAYMOHR i-Portal• MOHR integrated portal• Enterprise PerformanceManagement Systems• MOHR BusinessIntelligence• E‐Labour Court (eLC)• Vendor Tracking Systems• <strong>Technical</strong> CommentsInput SystemMalaysian Human ResourcesOnline Services (MyHOS)COMMUNITYAPPLICATIONSStrategic Performance System(Balance score Card/ KPI system)Business IntelligenceINTERNALAPPLICATIONSENTERPRISEAPPLICATIONSeGAPPLICATIONSSECURITY• Knowledge ManagementSystem• OPSS• HRMIS• Job Registration andMatching (JCS)• Training Services• Foreign Worker Services• Online applications/submission/ status queries(NER, PEA etc)• e‐Pampasan• e‐NOSS• e‐SPKM (e‐Certificate)• Help Center/ Call Center• Electronic Payments• SKUD Online services• SMB Online ServicesCustomer RelationshipManagement (CRM)• LEADERSHIP & COMMITMENT•POLICY & GOVERNANCE• SMART PARTNERSHIP•SUPPORT STRATEGY• Centralised DatabaseMOHR Centralised DatabaseINFRASTRUCTURE•PEOPLE & CULTURE• CHANGE MANAGEMENT• ICT AN INTEGRAL TO HRDEVELOPMENTExisting ApplicationsNew Target Applications• SPP II• e‐SPKB• E‐Procurement• Upgrade Data Centre• Upgrade Workstations/PC• Set up Business ContinuityPlan• Upgrade ICT Security• Upgrade ICT Training LabFigure 22: MOHR Target ApplicationAll application systems that have their own operational databases will need to centralise allcommon information into a centralised database. This will ensure no duplication of data andfacilitate easier system integration.ICT identified to support the MOHR strategic goals could begrouped into several categories based on their functionalities and purpose:MOHR Centralised Database that can be shared to all applications within MOHRMOHR Integrated Portal – framework for single sign‐on to applications and informationavailable at the MinistryStrategic Performance Support System – Balanced Scorecard or KPI Based SystemBusiness Intelligence (BI)MOHR Enterprise ApplicationsKnowledge Management SystemsCommunity ApplicationsEG ApplicationsThe above initiatives comprise or more from three types application systems;HAPM SYNERGY SDN BHD ISP Report 147
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DOSM User & Technical Requirement - Kementerian Sumber Manusia

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