DOSM User & Technical Requirement - Kementerian Sumber Manusia

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MINISTRY OF HUMAN RESOURCES ISP REVIEW 2007Alternatively, information can be viewed as value of data against the investment in BusinessIntelligence. The current requirements for MOHR reporting is at the context and relevancelevel.Figure 31: Value of Data against Investment5.4.5 Community ApplicationsCommunity applications are systems that enable the local and International community getrelevant information. The system also provides an interface for giving responses orforwarding enquiries and depositing complaints and ideas. This system comprises ofcurrently available applications and newly identified ones. There two main components ofthe systems:Malaysian Human Resources On‐line Services (MyHOS) – One Stop Center Job Registration and Matching (JCS & SPOKU)) Training Services (TMS) Foreign Workers services Online Submissions/ Applications/ Status Queries (OSH, PEA, NER, etc) (New) Call Center On‐line Electronic Payments (New) E‐Pampasan e‐NOSS (JPK)HAPM SYNERGY SDN BHD ISP Report 158
MINISTRY OF HUMAN RESOURCES ISP REVIEW 2007 e‐SPKM (e‐Certificate)Customer Relationship Management (CRM) (New) Customer profile Questions/ Complaints Ideas deposits Problems/ issue escalation. Mitigation Comprehensive FAQ Report GenerationsCommunity application is depicted in figure 31 belowCommunity ApplicationsMalaysian Human Resources OnlineServices (MyHOS)Customer Relationship ManagementMalaysian Human Resources OnlineServices (MyHOS)•Training Services•Foreign Workers Services•Online applications/ submission / StatusQueries (OSH, NER, PEA etc)•Help Desk/ Call CenterCustomer Relationship Management•Customer Profile•Questions/ Complaints/ Ideas•Problem/ Issue escalation/mitigation•Comprehensive FAQ•Report Generations•Electronic Payments•E‐Pampasan•E‐NOSS•e‐SPKM (e‐Certificate)Figure 32: Community ApplicationsApplication Main Functions Samples of Main FunctionMalaysian HumanMyHOS is a consolidation of currentRegisterApplySubmit DocumentsResources Onlineapplications already available inservices (MyHOS)MOHR with the exception onElectronic Payment. These areonline services that are currentlyavailable online for customers andJOBS‐Job seeker‐ EmployersSkills TrainingSave DocumentOccupational SkillsstandardsVersioningE‐Certificatestakeholders transact with MOHR.Acidents ReportingStatus QueriesHAPM SYNERGY SDN BHD ISP Report 159
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DOSM User & Technical Requirement - Kementerian Sumber Manusia

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