DOSM User & Technical Requirement - Kementerian Sumber Manusia

MINISTRY OF HUMAN RESOURCES ISP REVIEW 20075.6.3 MOHR’s Sourcing StrategyMOHR will utilise ICT to support focus its core functions. In the near future MOHR willexploit its best practices in ICT utilisation to support the competitive edge that it desires.MOHR will work with ICT vendors as partners in delivering the desired systems and serviceswhile maintaining organisation focus and management control over the deployment of ICTframework. This will allow for faster adoption of the desired ICT framework.Areas In-House OutsourceSoftware DevelopmentSoftware MaintenanceApplication MaintenanceNetwork & Hardware MaintenanceProject ManagementSME – Subject Matter ExpertHelpdesk OperationsData Centre OperationsTrainingYesYesYesYesYesYesYesYesYesYesYesYesYesYesICT Security Yes YesFigure 43: MOHR Sourcing StrategyFigure 42 illustrates MOHR sourcing strategy for the next five (5) years. This strategy entailscomponents such as software development, including application, network andcommunications, helpdesk and others. This strategy needs to be reviewed periodicallybased on competencies, cost and other factors.1. Software Development – Simple applications that can be developed using readilyavailable software development tool such as Lotus Notes will be done in‐house.Complex application which involve integration and dealt with a lot sub‐system will beoutsourced. This is in consideration that MOHR has limited skilled resources and toensure that the software development is done in a timely manner.2. Software Maintenance ‐ MOHR will outsource its software maintenance to vendors, asHAPM SYNERGY SDN BHD ISP Report 189