DOSM User & Technical Requirement - Kementerian Sumber Manusia

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MINISTRY OF HUMAN RESOURCES ISP REVIEW 2007Service Category Required Competency Description of the Competencyat the right timeAble to identify the type ofcalls and offers optimumsolutionsAcquire communication skilland technical knowledgeAble to record calls fromusers and analyze the trendEffective teamwork insolving any problems withhuman resourceHardware managementKnowledge in networkoperating systemAble to build and maintainserverNetwork managementAble to design andimplement networkinfrastructureAble to implement capacityplan, and maintain thenetworkSecurity managementKnowledgeable in analyzingthe instability of thenetworkKnowledgeable in operatingthe network and able toHAPM SYNERGY SDN BHD ISP Report 198
MINISTRY OF HUMAN RESOURCES ISP REVIEW 2007Service Category Required Competency Description of the Competencyperform updatingKnowledgeable in detectingnetwork hackingDRP managementAble to provide analysis foridentifying critical businessareasAble to analyze anddetermine the most costeffective and optimalsolution for DRPRe‐examine DRP from timeto time to make thenecessary correctionsSLA managementAble to monitor SLAperformance and improveany weaknesses if any.Able to trace SLA toimplement innovations ortermination when necessarySystemDevelopmentWeb development toolsKnowledgeable in webdevelopment tools, forexample HTML to assist thedevelopment of websitesand documentationHAPM SYNERGY SDN BHD ISP Report 199
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ICT Strategies
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DOSM User & Technical Requirement - Kementerian Sumber Manusia

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