DOSM User & Technical Requirement - Kementerian Sumber Manusia

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MINISTRY OF HUMAN RESOURCES ISP REVIEW 20075.7.3.5 Network ManagementNetwork channel is important since it supports the Ministry in achieving the expectedobjectives. Efficient network is the network that has the high ability and capacity, in addition toeasy maintenance. Network failure caused by hardware, software and power ortelecommunication problems and other challenges could threaten the network’s ability.Toensure that the network performance is always at the maximum level, factors that influencenetwork management must be examined, that are:Fault identificationThe main function of fault identification system is to detect and send signal to networkmanagement administrator whenever there is a fault. Fault identification system functionsas to receive error signals or polling for operating status from multiple network equipmentor system. Simple Network Management Protocol (SNMP) is an example of an effectivefault identification system popularly and widely used. An effective fault identificationsystem must introduce the fault management process, where network error must bedetected and corrections are made before users are aware of the error and before theoperations at the Ministry got affected.Automation process or process escalationTo complete the network management system, it requires that the completedocumentation, tasks, process escalation and notification should be stated. Thisdocumentation must depict the Ministry’s objective and must be in line with the establishedICT process. In the meantime, the documents must be made as a guideline in determiningthe importance for solving networking issues.5.7.4 ICT Security ManagementICT security management covers the installation and continuous maintenance of hardware,policy, process and procedure to protect the Ministry from the problem of data loss caused byunethical or unavoidable behavior.ICT security could not be implemented separately according to current needs or as part‐by‐part.It must be identified and implemented as a whole to ensure a complete protection covering ICTHAPM SYNERGY SDN BHD ISP Report 210
MINISTRY OF HUMAN RESOURCES ISP REVIEW 2007resources and data. However, the security system that will be implemented does not fullyguarantee a protection against the unethical activities. It could only reduce risk caused bythreats and limit the total damages of data to a minimal level.The main category that should be given attention in ICT security management is given in theTable below:CategorySecurity ActionDataAll data should be backed‐up systematically andperiodically. Back‐up process must be done in realtime.Data restoration must be done periodically to ensuredata integrity and also the media used could storedataPolicyData must be protected from virus threat,modification, unauthorized access and equipmentfailure.Checking on modified data must be done periodicallyto prevent and identify data that has been added andmodified without authorization.Security policy must be established and implementedto guarantee system integrity at MOHRPolicy must be checked from time to time and must bemodified according the need of the organizationDMZSecurity policy must cover the procedure forpreventing unethical activities and limit the damagesof data, ICT equipment and also the reputation of theorganizationDMZ must be protected with the use of firewall toseparate external network and internal network. Thiswill avoid intrusion of the internal network of MOHRIntrusion detection system must be installed to detectany intrusion activityEmailEmail server must be protected through the filteringof any process involving SMTP, email spamming, emailcontent and also virusHAPM SYNERGY SDN BHD ISP Report 211
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DOSM User & Technical Requirement - Kementerian Sumber Manusia

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