DOSM User & Technical Requirement - Kementerian Sumber Manusia

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MINISTRY OF HUMAN RESOURCES ISP REVIEW 2007Provide stakeholders’ perception about the Ministry and provide the followingindicators: The Ministry’s status as perceived by the stakeholders that was highlighted throughthe media, website, sms etc, complaints, feedback, suggestions and criticism. Overall performance of MOHR services so that appropriate actions could be takenKey Performance Indicators (KPI) helps an organization define and measure theachievements of the organizational goals.ApplicationMain FunctionBalanced Scorecards and KeyPerformance IndicatorIt provides feedback around both the internalbusiness processes and external outcomes inorder to continuously improve strategicperformance and results. When fully deployed,the balanced scorecard transforms strategicplanning from an academic exercise into thenerve center of an enterprise.Once an organization has analyzed its mission,identified all its stakeholders, and defined itsgoals, it needs a way to measure progresstoward those goals. Key Performance Indicatorsare those measurements.SPMS is closely related to the Business Intelligence System, as shown in Figure 29. For SPMSto function effectively, data on KPI achievements must be channeled from the BusinessIntelligence System. This is to reduce the dependency of ad‐hoc generation of report thatoften takes a longer time.HAPM SYNERGY SDN BHD ISP Report 154
MINISTRY OF HUMAN RESOURCES ISP REVIEW 2007KPIUpdating KPI valueperformed by MOHR topmanagementMOHR DatabaseAutomatic KPIupdate th rough BIBISOCSO PSMB NIOSH PTPK External MOHR Applications*Subscription Info *Training Info * Curriculum & Courses*Claim Info* Training Providers * Financial Assistance*JPN * SPA* DOS * MOHE*Community*Internal*e G*EnterpriseFigure 29: System integration among SPMS, Business Intelligence System and other operational systems.5.4.4 Business Intelligence System (BI)Business Intelligence (BI) System is an application that provides facilities to MOHR toanalyse data and generate reports from multiple dimensions. Data are mined from internaland external data bases and consolidate it in the Data Warehouse as shown in Figure 27(above). At the same time, the results of the analysis will be used as input to the SPMSsystem.Some of the analyses that can be done on the data are as follows:Analysis AboutPurposeJob Placements Analysis of data related to the jobs and job placements; Number of jobseekers by age bands, skills group, gender,states, job‐seeker category (fresh graduates, careerchange, retrenched etc) Average lead‐time for jobseekers to be employed Average salary by skills group, industry, gender, location,etc. for fresh graduates, career change etc. Employment trends; permanent employment, contract forHAPM SYNERGY SDN BHD ISP Report 155
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DOSM User & Technical Requirement - Kementerian Sumber Manusia

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