NEDBANK CAPITAl - Nedbank Group Limited

Group Technology fully supports andcontributes to Nedbank Group’s visionof being a responsible corporate citizen.Green IT projects have significantlyreduced paper and electricityconsumption in data and office campuscentres, and travel has been limitedthrough innovative use of multimediatechnology. A coordinated strategyhas been shaped to build on successesthroughout the next three years.In 2009 Group Technology establisheda Vendor Management Office (VMO)under best-practice guidelines. This hasbeen extremely successful in its first yearof operation, yielding more thanR70 million in direct and indirect savingsby tightening up on vendor management.Equally pleasing has been the positivefeedback from Group Technology andthe vendors themselves in the morestructured and professional approachthat the VMO has introduced, and weexpect this positive trend in savings andrelationships with our strategic vendorsto continue.More than 50 significant projects weresuccessfully delivered in 2009, withthe number implemented on timeand budget well within the industrybenchmark of top-quartile performance.Productivity benchmarks in theinnovation business continue to reflectimprovements in cost and time deliveryof function points. The capacity buildupover the past three years, as well asproductivity improvements, has ensuredthat all the innovation requirements ofthe group were serviced during the year.Nedbank Group continued successfullyto deliver on its Swisscard contractualobligations in 2009. The executionof operational deliverables againstcontracted service levels remains atthe highest standard, with all criticalservice levels consistently being met andthe financial performance for the yearbeing very good and exceeding forecastprofitability.Nedbank Group’s contract with Swisscardexpires at the end of 2010. Both partiesare working constructively together toensure a smooth migration to Swisscard’sfuture processing platform.Finally, a client satisfaction surveyconducted with the help of over5 000 employees in Nedbank Groupshowed a positive increase in theoverall satisfaction rating from 71%to 72%. Strategies have been put inplace not only to focus on areas ofunderperformance in clients’ perception,but also to build on areas where GroupTechnology has become strong indelivering good service.Prospects for 2010Group Technology will continue onits path to become the businessclusters’ preferred technology partnerand outperforming relevant industrybenchmarks. The Group Technologybusiness strategy for 2010 throughto 2012 has been shaped to drivesignificant improvements in:• Closer alignment with businessdivisions and clusters to ensuregreater end-to-end accountability byfunctions in Group Technology andimproved agility in delivering servicesand innovation projects.• Project prioritisation directly to reflectnot only positive business cases, butalso meeting group strategic targetsin the longer term and ensuringadvancement of the technologyarchitecture.• Group Technology’s performancein 10 key areas through a StrategicImprovement Programme (SIP).SIP will consist of around30 subprojects aimed at measurablyand significantly improving GroupTechnology’s performance in areasthat further its mandate and groupneeds.At the same time Group Technologywill continue to build Nedbank Group’sfuture IT landscape, guiding threeyeartechnology and business-alignedroadmaps. This will assist GroupTechnology in its continuous quest toprovide flexible and cost-effective ITsolutions that evolve quickly and easilyto suit the requirements of NedbankGroup’s business clusters.GROUP REPORTSGOVERNANCEOPERATIONAL REVIEWSOVERVIEW103NEDBANK GROUP ANNUAL REPORT 2009