NEDBANK CAPITAl - Nedbank Group Limited

group human resources andemployment equity ... continuedStaff Survey 2009 ReportDimensions 2009 vs 2007 – 2009 n = 7423; 2008 n = 5585; 2007 n = 3358Reward, recogniotion andperformance management (+4,4*)Diversity(+4,4*)Policies and procedures(+4,2*)Relationships and trust(+2,7*)74,174,873,9Training and development(+4,5*)77,969,1Organisational culture and values(+4,5*)78,7Nedbank Staff Survey overall78,8 (+3,7*)Ethics90,2 (+4,2*)Strategic direction88,4 (+5,7*)79,980,92009 2008 200783,882,6Leadership(+3,8*)Communication(+3,0*)Management style(+2,4*)Change and transformation(+4,5*)% respondents (agree) 2009 2008 2007Nedbank Staff Survey overall 78,8 75,1 71,5Ethics 90,2 86,0 83,0Strategic direction 88,1 82,4 78,3Leadership 83,8 80,0 75,7Communication 82,6 79,6 75,3Management style 80,9 78,5 77,8Change and transformation 79,9 75,4 72,8Organisational culture and values 78,7 74,5 70,9Training and development 77,9 75,3 73,0Relationships and trust 74,8 72,1 69,3Diversity 73,9 69,5 63,9Rewards, recognition andperformance management69,1 64,7 62,4Comparative: Shift in current cultural values2006 2007 2008 2009IROS (P) = 0-2-1 I IROS (L) = 0-0-1-0 IROS (P) = 1-1-7-1 I IROS (L) = 0-0-0-0 IROS (P) = 1-2-6-1 I IROS (L) = 0-0-0-0 IROS (P) = 1-3-5-1 I IROS (L) = 0-0-0-012345678910CCV* – DCV**matchescost-consciousnessaccountabilityclient-drivenclient satisfactionresults orientaionperformance drivenprofitbureaucracyteamworkcommunity involvement6375524994624314304304003933793(O)4(R)6(O)2(O)3(O)3(O)1(O)3(O)4(R)6(S)12345678910client-drivenaccountabilityclient satisfactioncost-consciousnesscommunity involvementperformance drivenprofitachievementbeing the bestresults orientation9679468257607236456436385685606(O)4(R)2(O)3(O)6(S)3(O)1(O)3(I)3(O)3(O)12345678910accountabilityclient-drivenclient satisfactioncommunity involvementachievementcost-consciousnessteamworkperformance drivenbeing the bestdelivery19361874166714001251123611971181109410254(R)6(O)2(O)6(S)3(I)3(O)4(R)3(O)3(O)3(O)12345678910accountabilityclient-drivenclient satisfactioncost-consciousnesscommunity involvementachievementteamworkemployee recognitionbeing the bestperformance-driven4 matches 4 matches 5 matches 6 matches23011926177813831262118511841070102510004(R)6(O)2(O)3(O)6(S)3(I)4(R)2(R)3(O)3(O)* Current culture values** Desired culture values112NEDBANK GROUP ANNUAL REPORT 2009