Board of Directors Meeting - 29 March 2012 - Devon Partnership ...

Board of Directors Meeting, 29 March 2012Agenda Item 4a (Minute 033/12 refers)A total focus on patient experience and outcomesStaff training and a concentration on maintaining satisfaction. Satisfied staff lookafter patients well and attract high calibre staff to the organisationA robust focus on performance, objectives and cost efficiency3.1.2. The recommendations made to the Trust Board in December 2011 were;i. Enhance and increase all staff focus on performance by weekly top to bottom'huddles', ‘show the data on the wall’ii. Develop TPS methodology - look at standard work, what adds value and what iswaste. Linked to and supported by safety team. Tie in redesign with otherinitiatives - PCAs, safety, supervision & appraisaliii. Increase focus on staff as a key Trust objective ie satisfaction, training and theefficiency of the systems around themiv. Clinician/manager compactv. Consider opportunities for telemedicine eg ED, carer’s for OPMH inpatientsvi. Need a model to clearly articulate personalisation, recovery and a chroniccondition approach eg self-management, education, decision making tools3.1.3. The recommendations from the Kings Fund Study Tour accord with and furthervalidate the Tr ust strategic objectives and increased focus on recovery, quality,safety and cost effectiveness of the care we provide and accord with several currentprojects.The Academy the will in part focus on team development and lean processes.The DART referral management trial in north Devon and Teignbridge is focusingon lean processes to reduce waiting times and the effective use of clinical time.Nick Hopkinson, Associate Director of Information Management and Technologyis leading a working group investigating the use of technology to improve patientcare and the efficient use of staff time.Further iterations of RiO. We have recently had a presentation by CSEHealthcare Systems of RiO 7 to members of the Executive, the RiO developmentteam and IM&T. RiO 7 will be released later this year and include a ‘patient portal’for notes access for patients, improved efficiency of data entry for cliniciansincluding by digital pen and through multiple platforms including tablet PCs andsmart phones. RiO 7 is also completely configurable locally enablingorganisations to create linear and streamlined standard assessments which willsupport improved productivity and quality. Real time data feeds will be availablefor teams.The Clinical Cabinet has recently visited Nottingham, an IMROC demonstratorsite to get a greater understanding of how recovery principles can be embeddedin everyday clinical practice and will be making recommendations to theExecutive and Directorates.3.1.4. The Executive and Directorates commenced a weekly public performance ‘huddle’ inFebruary 2011. The principle is to take a team approach to key performance data –concentrating on process to manage performance. This has now been running for 6weeks and gradually being developed to support key work streams with some earlydemonstrable success. Feedback methodology appears to have beenparticularly successful in managing performance eg CQUIN and Monitor targetswithin the directorates. David Somerfield has been asked by Iain Tulley to explorehow the organisation can use this this methodology at team level across thePage 16 of 156