Board of Directors Meeting - 29 March 2012 - Devon Partnership ...

Experience 2Appendix 1: Quality, safety and effectiveness performance indicators 2012/13Board of Directors Meeting, 29 March 2012Agenda Item 7Domain Indicator Benchmark 1 ExceptiontriggerI would recommend this service to a member of my family 80%I have been treated with courtesy and respect at all times 90 %I would rate this service as 4 or 5 star (good or excellent) 75%I have been fully involved in all decisions about my care 85%I have been supported to set my own goals 70%The care & support I need to achieve my goals has been available tome75%Support has been available to me at times of crisis or urgent need 60%I have been given information and support to maintain my wellbeing -I have been supported to maintain important aspects of my life(occupation, parenting, social roles etc)55%I have known at all times who was responsible for arranging my careand support65%Any concerns I have raised have been responded to in a way that Iconsider satisfactory-The purpose of prescribed medicines has been discussed with me 70%Number of breaches of same sex accommodation 0 ≥1April May June July Aug Sept Oct Nov Dec Jan Feb Mar% of carers of peopled diagnosed with dementia who have beenoffered an assessment of their needsNumber of PALs contacts: CommentComplimentConcernComplaintEnquiry% of complaints acknowledged within 3 working days -Number of appeals received (complainant unsatisfied with CEOresponse)Target80%