Annual Report 2007-08 - the Parliamentary and Health Service ...
Annual Report 2007-08 - the Parliamentary and Health Service ...
Annual Report 2007-08 - the Parliamentary and Health Service ...
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<strong>Parliamentary</strong> <strong>and</strong> health service ombudsman annual report <strong>2007</strong>-<strong>08</strong>Figure 2Top 5 departments by number of complaints accepted for investigationHM Revenue & CustomsAccepted forinvestigationHome OfficeAccepted forinvestigationHM Revenue & Customs 91The Adjudicator’s Office* 68National Insurance Contributions Office 1Total 160Border <strong>and</strong> Immigration Agency 46Criminal Injuries Compensation Authority 1UKvisas** 1Total 48Department for Work <strong>and</strong> PensionsAccepted forinvestigationMinistry of JusticeAccepted forinvestigationJobcentre Plus 38Child Support Agency 18Independent Case Examiner 9Debt Management Unit 5The Pension <strong>Service</strong> 4Disability <strong>and</strong> Carers <strong>Service</strong> 3The Pensions Regulator 1Total 78HM Courts <strong>Service</strong> 7Legal <strong>Service</strong>s Commission 6HM Prison <strong>Service</strong> 5Ministry of Justice 1National Probation <strong>Service</strong> 1Official Solicitor 1Tribunals <strong>Service</strong> 1Total 22Department for Environment,Food <strong>and</strong> Rural AffairsAccepted forinvestigationDepartment for Environment, Food<strong>and</strong> Rural Affairs4Rural Payments Agency 2Consumer Council for Water 1Environment Agency 1Total 8*not all complaints about HMRC**UKvisas was joint Home Office <strong>and</strong> Foreign & Commonwealth Office,now Home Office only11
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