Annual Report 2007-08 - the Parliamentary and Health Service ...

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Figure 1 continuedTop 5 departments by number of complaints receivedHM Revenue & Customs (HMRC)ReceivedMinistry of JusticeReceivedHM Revenue & Customs 1,791The Adjudicator’s Office* 512National Insurance Contributions Office 37Child Benefit Office 2Total 2,342HM Courts Service 152Legal Services Commission 102Tribunals Service 100HM Prison Service 53Information Commissioner 39Land Registry 34Ministry of Justice** 25The Office of the Public Guardian 18Prisons and Probation Ombudsman 9Office of Social Security and Child SupportCommissioners4Official Solicitor 4Legal Complaints Service 3The National Archives 2Advisory Council on National Records andArchives1Court Funds Office 1Immigration Appellate Authority 1Judicial Appointments and ConductOmbudsman1Total 549*not all complaints about HMRC**includes 9 against Department for Constitutional Affairs08
Parliamentary and health service ombudsman annual report 2007-08Home OfficeReceivedDepartment for TransportReceivedBorder and Immigration Agency 277Criminal Records Bureau 40Home Office 40UKvisas*** 39Identity and Passport Service 35Criminal Injuries Compensation Authority 32Security Industry Authority 27Criminal Injuries CompensationAppeals Panel8Driver and Vehicle Licensing Agency 194Driving Standards Agency 23Highways Agency 20Department for Transport 17Vehicle and Operator Service Agency 17Maritime and Coastguard Agency 6Total 277Office of the Immigration ServicesCommissioner3Parole Board 2Central Police Training and DevelopmentAuthority1Correctional Services Accreditation Panel 1Forensic Science Service 1National Policing Improvement Agency 1Total 507***UKvisas was joint Home Office and Foreign & Commonwealth Office,now Home Office only09
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Figure 9 continuedTop 5 Parliamenta
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Figure 11aNumber of types of closed
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Figure 13Top 5 departments by numbe
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Figure 15Top 5 departments by numbe
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Figure 16Health investigations repo
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Figure 19: Parliamentary complaints
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Figure 19 continued: Parliamentary
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Figure 19 continued: Parliamentary
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Figure 20: Distribution of continui
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Figure 22: Distribution of health c
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Judicial reviews of our decisionsan
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Financial reviewPHSO’s net operat
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Balance sheet as at 31 March 200831
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The Board as at March 2008Ann Abrah
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The Executive BoardAn Executive Boa
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Annual Report 2007-08 - the Parliamentary and Health Service ...

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