Annual Report 2007-08 - the Parliamentary and Health Service ...

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Figure 19: Parliamentary complaints by body complained about in 2007-08In hand at1 April 2007NetadjustmentAccepted forinvestigationin the yearDiscontinuedin the yearReportedonReportedon: fullyupheldReportedon: partlyupheldReportedon: notupheldIn hand at1 April 2008Charity Commission 1 0 0 0 0 0% 0% 0% 1Department for Business, Enterprise andRegulatory Reform – Coal Authority1 0 0 0 0 0% 0% 0% 1Department for Business, Enterprise andRegulatory Reform – Yorkshire Forward1 0 0 0 1 0% 0% 100% 0Department for Business, Enterprise andRegulatory Reform (formerly Departmentof Trade and Industry)Department for Children, Schools andFamilies – Children and Family CourtAdvisory and Support Service1 0 0 0 1 0% 0% 100% 01 0 0 0 1 100% 0% 0% 0Department for Communities and LocalGovernment2 0 0 0 2 100% 0% 0% 0Department for Communities and LocalGovernment – Planning Inspectorate0 0 1 0 1 0% 100% 0% 0Department for Communities andLocal Government – Standards Boardfor England2 0 0 0 2 0% 50% 50% 0Department for Culture, Media and Sport– Big Lottery Fund0 0 1 0 1 100% 0% 0% 0Department for Culture, Media and Sport– English Heritage1 0 0 0 1 0% 0% 100% 0Department for Culture, Media and Sport– Sport England2 0 0 0 2 100% 0% 0% 070
Parliamentary and health service ombudsman annual report 2007-085 0 4 0 6 17% 33% 50% 3Department for Environment, Foodand Rural Affairs0 0 1 0 1 0% 0% 100% 0Department for Environment, Foodand Rural Affairs – Consumer Councilfor Water3 0 1 0 2 0% 0% 100% 2Department for Environment, Foodand Rural Affairs – Environment Agency5 0 2 0 3 67% 33% 0% 4.Department for Environment, Food andRural Affairs – Rural Payments Agency0 0 1 0 1 100% 0% 0% 0Department for Innovation, Universitiesand Skills – Learning and Skills Councilfor England1 0 0 0 1 0% 0% 100% 0Department for Innovation, Universitiesand Skills – National Endowment forScience, Technology and the Arts0 0 3 0 0 0% 0% 0% 3Department for Transport – Driver andVehicle Licensing Agency2 1 0 0 2 50% 50% 0% 1Department for Transport –Highways Agency7 2 5 0 8 13% 75% 13% 6Department for Work and Pensions –Debt Management UnitDepartment for Work and Pensions 3 -1 0 0 2 50% 0% 50% 031 0 18 0 28 54% 36% 11% 21Department for Work and Pensions –Child Support Agency7 0 3 1 6 33% 33% 33% 3Department for Work and Pensions –Disability and Carers Service71
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previously identified. I am pleased
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Figure 1 continuedTop 5 departments
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Parliamentary and health service om
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Parliamentray and health service om
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Page 30 and 31: 13Case StudyMishandled corresponden
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Page 52 and 53: Figure 7Joint investigations conduc
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Page 58 and 59: 405%Telephone405%Telephone403%Writt
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Page 62 and 63: Figure 11aNumber of types of closed
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Page 66 and 67: Figure 15Top 5 departments by numbe
Page 68 and 69: Figure 16Health investigations repo
Page 72 and 73: Figure 19 continued: Parliamentary
Page 74 and 75: Figure 19 continued: Parliamentary
Page 76 and 77: Figure 20: Distribution of continui
Page 78 and 79: Figure 22: Distribution of health c
Page 80 and 81: Judicial reviews of our decisionsan
Page 82 and 83: Applying our Principles to ourown w
Page 84 and 85: Capturing, organising and sharingou
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Page 88 and 89: Financial reviewPHSO’s net operat
Page 90 and 91: Balance sheet as at 31 March 200831
Page 92 and 93: The Board as at March 2008Ann Abrah
Page 94 and 95: The Executive BoardAn Executive Boa
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