Annual Report 2007-08 - the Parliamentary and Health Service ...

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Figure 19 continued: Parliamentary complaints by body complained about in 2007-08In hand at1 April 2007NetadjustmentAccepted forinvestigationin the yearDiscontinuedin the yearReportedonReportedon: fullyupheldReportedon: partlyupheldReportedon: notupheldIn hand at1 April 2008Home Office – UKvisas 2 1 1 1 3 67% 0% 33% 0Ministry of Defence – Service Personneland Veterans Agency1 0 2 0 1 0% 100% 0% 2Ministry of Justice – HM Courts Service 16 0 7 1 17 47% 18% 35% 5Ministry of Justice – HM Prison Service 3 3 5 0 3 0% 67% 33% 8Ministry of Justice – InformationCommissioner1 0 0 0 1 0% 100% 0% 0Ministry of Justice – Land Registry 1 0 0 0 1 0% 0% 100% 0Ministry of Justice – Legal ServicesCommission4 0 6 0 3 33% 33% 33% 7Ministry of Justice – NationalProbation Service*1 0 1 0 0 0% 0% 0% 2Ministry of Justice – Official Solicitor 0 0 1 0 0 0% 0% 0% 1Ministry of Justice – Tribunals Service 2 0 1 1 1 0% 0% 100% 1Ministry of Justice** 1 1 1 0 1 0% 100% 0% 274
Parliamentary and health service ombudsman annual report 2007-08Northern Ireland Court Service 0 0 1 0 0 0% 0% 0% 1Office of Fair Trading 0 0 1 0 1 0% 0% 100% 0Office of the Director General of WaterServices (OFWAT)0 0 1 0 0 0% 0% 0% 1Total 279 25 331 21 346 36% 31% 33% 268*National Probation Service refers to complaints made under the Victim’s Code**Includes Department for Constitutional Affairs.75
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Figure 1 continuedTop 5 departments
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Page 30 and 31: 13Case StudyMishandled corresponden
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Page 52 and 53: Figure 7Joint investigations conduc
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Page 58 and 59: 405%Telephone405%Telephone403%Writt
Page 60 and 61: Figure 9 continuedTop 5 Parliamenta
Page 62 and 63: Figure 11aNumber of types of closed
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Page 66 and 67: Figure 15Top 5 departments by numbe
Page 68 and 69: Figure 16Health investigations repo
Page 70 and 71: Figure 19: Parliamentary complaints
Page 72 and 73: Figure 19 continued: Parliamentary
Page 76 and 77: Figure 20: Distribution of continui
Page 78 and 79: Figure 22: Distribution of health c
Page 80 and 81: Judicial reviews of our decisionsan
Page 82 and 83: Applying our Principles to ourown w
Page 84 and 85: Capturing, organising and sharingou
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Page 88 and 89: Financial reviewPHSO’s net operat
Page 90 and 91: Balance sheet as at 31 March 200831
Page 92 and 93: The Board as at March 2008Ann Abrah
Page 94 and 95: The Executive BoardAn Executive Boa
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