Annual Report 2007-08 - the Parliamentary and Health Service ...

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Figure 13Top 5 departments by number of complaints acceptedfor investigation in 2007-08HM Revenue & CustomsAccepted forinvestigationHome OfficeAccepted forinvestigationHM Revenue & Customs 91The Adjudicator’s Office* 68National Insurance Contributions Office 1Total 160Border and Immigration Agency 46Criminal Injuries Compensation Authority 1UKvisas** 1Total 48Department for Work and PensionsAccepted forinvestigationMinistry of JusticeAccepted forinvestigationJobcentre Plus 38Child Support Agency 18Independent Case Examiner 9Debt Management Unit 5The Pension Service 4Disability and Carers Service 3The Pensions Regulator 1Total 78HM Courts Service 7Legal Services Commission 6HM Prison Service 5Ministry of Justice 1National Probation Service 1Official Solicitor 1Tribunals Service 1Total 22Department for Environment,Food and Rural AffairsAccepted forinvestigationDepartment for Environment,Food and Rural Affairs4Rural Payments Agency 2Consumer Council for Water 1Environment Agency 1Total 8*not all complaints about HMRC**UKvisas was joint Home Office and Foreign & Commonwealth Office,now Home Office only64
Parliamentary and health service ombudsman annual report 2007-08Figure 14Health complaints accepted for investigation by type of bodyin 2007-08Accepted forinvestigationHealthcare Commission 624Strategic Health Authorities 70NHS Hospital, Specialist andTeaching Trusts (Acute)13Primary Care Trusts 12Foundation Trusts 8Mental Health, Social Care, LearningDisability NHS Trusts5General Practitioners 565
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Figure 1 continuedTop 5 departments
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Page 62 and 63: Figure 11aNumber of types of closed
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Page 68 and 69: Figure 16Health investigations repo
Page 70 and 71: Figure 19: Parliamentary complaints
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Page 78 and 79: Figure 22: Distribution of health c
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Page 88 and 89: Financial reviewPHSO’s net operat
Page 90 and 91: Balance sheet as at 31 March 200831
Page 92 and 93: The Board as at March 2008Ann Abrah
Page 94 and 95: The Executive BoardAn Executive Boa
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