Annual Report 2007-08 - the Parliamentary and Health Service ...

Figure 15Top 5 departments by number of complaints reported onDepartment for Work and Pensions Reported on Fully upheld Partly upheld Not upheldJobcentre Plus 52 29% 38% 33%Child Support Agency 28 54% 36% 11%The Pension Service 13 31% 38% 31%Debt Management Unit 8 13% 75% 13%Independent Case Examiner 7 14% 0% 86%Disability and Carers Service 6 33% 33% 33%Department for Work and Pensions 2 50% 0% 50%Health and Safety Executive 2 50% 50% 0%Total 118 34% 37% 29%HM Revenue & Customs Reported on Fully upheld Partly upheld Not upheldHM Revenue & Customs 66 41% 27% 32%The Adjudicator’s Office* 26 15% 8% 77%National Insurance Contributions Office 1 0% 0% 100%Total 93 33% 22% 45%Home Office Reported on Fully upheld Partly upheld Not upheldBorder and Immigration Agency 52 52% 33% 15%Criminal Records Bureau 6 17% 67% 17%UKvisas** 3 67% 0% 33%Security Industry Authority 2 50% 50% 0%Criminal Injuries Compensation Appeals Panel 1 0% 100% 0%Criminal Injuries Compensation Authority 1 0% 100% 0%Home Office 1 0% 100% 0%Identity and Passport Service 1 0% 0% 100%Total 67 46% 37% 16%*not all complaints about HMRC**UKvisas was joint Home Office and Foreign & Commonwealth Office, now Home Office only66