Annual Report 2007-08 - the Parliamentary and Health Service ...

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Annual Report2007-085th Report – Session 2007-08Presented to Parliament pursuant to Section 10(4)of the Parliamentary Commissioner Act 1967 andSection 14(4) of the Health Service CommissionersAct 1993Ordered byThe House of Commonsto be printed on6 October 2008HC 1040London: The Stationery Office£19.15
Page 4 and 5: ContentsForewordGovernment departme
Page 7 and 8: Parliamentary and health service om
Page 9: Parliamentary and health service om
Page 12 and 13: Figure 3Top 5 departments by number
Page 14 and 15: Individual and public benefitOur Pa
Page 16 and 17: 3Case StudyPlanning mistake contrib
Page 18 and 19: Her Majesty’s Revenue & CustomsOf
Page 20 and 21: 6Case StudyWrong advice led to conf
Page 22 and 23: In the case of Mr J, Jobcentre Plus
Page 24 and 25: 10Case StudyFailure to address main
Page 26 and 27: Home OfficeBorder and Immigration A
Page 31: Parliamentary and health service om
Page 34 and 35: 14Case StudyabcIntervention ended w
Page 36 and 37: Individual and public benefitOur he
Page 38 and 39: 16Case StudyComplaint about cancert
Page 40 and 41: 17Case StudyTrust failed to update
Page 42 and 43: 19Case StudyPoor complaint handling
Page 44 and 45: 20Case StudySerious failings highli
Page 46 and 47: 21Case StudyApology acknowledged fa
Page 48 and 49: When the first of these two deadlin
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Parliamentary and health service om
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Figure 21: Distribution of non-cont
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Millbank TowerMillbankLondon SW1P 4
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Annual Report 2007-08 - the Parliamentary and Health Service ...

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