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Appendix 25Channels for Complaining against Unsatisfactory Performanceof ContractorsNature of Unsatisfactory Performance ofContractorComplainingchannels /parties/departmentsTelephone No.1.Poor site safety measures during construction stage,e.g. workers do not wear helmet, no safetybeltwhen working at height; no protectivescreen/hoarding to separate the public awayfrom the construction areaLabour Department2717 17712.3.4.Noise pollution from site activitiesAir pollution from site activitiesImproper discharge of waste water into public stormwater drainsEnvironmental ProtectionDepartmentRefer to DistrictComplaint Hotlines(Appendix 2)5.Bribery and CorruptionIndependent CommissionAgainst Corruption2526 63666.7.Carry out of illegal building works and works causingpossible danger to the building and the publicWork carried out in contravention with BuildingsOrdinanceBuildings Department2626 16168.Illegal use of water from hose reelWater SuppliesDepartment2824 5000Fire Services Department2723 87879.Employment of illegal immigrant in the constructionsiteImmigration Department2824 155110.Gambling in construction siteHong Kong Police ForceRefer to DistrictComplaint Hotlines(Appendix 2)11.12.13.14.Accumulation of construction debris without regulardisposalSlow progress of construction workWork carried out in contravention with the contractspecificationPoor workmanshipAppointed BuildingProfessional to discusspossible course of actionsunder contract, such aswithholding payment,termination, etc.N/AAppendix 25
ACKNOWLEDGMENTSThe production of this Guidebook was developed and managed by the Buildings Department withthe consultancy support by S.L.J.V. The valuable advice and contributions from the Project SteeringCommittee and the following parties are gratefully acknowledged:of*Fire Services Department' 1 'Home Affairs Department 71 "Housing Authority and Housing DepartmentIndependent Commission Against Corruption" 1 'Planning and Lands BureauCivil Engineering Department* - Geotechnical Engineering Office*Drainage Services DepartmentElectrical & Mechanical Services Department*Environment Protection Department*Food and Environmental Hygiene Department*Highways DepartmentHong Kong Police ForceImmigration DepartmentLabour Department*Land RegistryLands DepartmentMandatory Provident Fund Schemes AuthoritySocial Welfare DepartmentWater Supplies Department**Samson Wong & Associates Property Consultancy Ltd. and L C Surveyors Ltd. -Joint Venture&*FDP Design Workshop«Hong Yip Service Co. Ltd.* The above departments have kindly allowed their publications to be used in this Guidebook
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Buildings«| ••B uildmgMaintena
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El 3.3 Types of Statutory Orders(a)
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4.3.3(a(b)(c)4.3.44.3.5(c)4.3.64.3.
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4.6.7(a)(b)4.6.8(a(b(c4.6.9(ajWorki
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Appendix910111213141516171819202122
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1.3 Overview Chapter 5 gives a gene
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2.1 LegalProvisions2.1.3 Building M
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2.1 LegalProvisions2. 1.5 Other Rel
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2.4 GeneralAdvice forMaintenance &M
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3.2.1 Common Building Defects and T
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3.2 TimelyMaintenance3.2. 1 (b) Def
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Maintenam3.2. lib) Defects in Build
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3.2 TimelyMaintenance3.2. l(c) Defe
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Maintei3.2. l(d) Defects in Slopes
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3.2. 1 (dj Defects in Slopes and Re
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3.2 TimelyMaintenance3.2. 1 (e) Wat
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3.2. 1 Common Building Defects and
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3.2 TimelyMaintenance3.2. 1 If) Def
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Timely 3.2.2 Areas for Special Atte
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lance3.2.2(c)(ii)Misuse, Change in
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3.2 3.2.2(c) Misuse, Change in Use
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3*2 3.2.2fc) Misuse, Change in Use
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3.2.2(d)Swimming Pools (continues)
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3.2.2(e)(iii)Private Lanes, Road an
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3.2.2(f)(iv)Commonly Found Unauthor
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3.2.2(h)Asbestos and Noise (continu
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3.2 3.2.2 Areas for Special Attenti
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3.3 Types ofStatutoryOrdersShould d
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3.3. 7 Orders Issued by the Buildin
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3*3 ofSfafyforyOrders3.3.2 Notices
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3.4 Need forEffectiveMaintenance &M
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3.4.2(ajInspections (continues)Fire
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3*4 forEffectiveMaintenance &Manage
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4.14.1.1 Building Defects&Section 3
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4.1 Dealing WithBuilding Defects& N
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4.1 Dealing WithIding Defects& Nuis
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4.2.7 (bjOwners' Corporation (conti
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4*24.2.2 Orders from the Buildings
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4.2 Complying 4.2.2 Orders from the
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4.2 Complyingwith StatutoryOrders4.
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4,3 Carryingout &MaintenanceWorks4.
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4.3 Carryingout Repair &Maintenance
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&Works4.3.4(b)Selection Process (co
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4,3 Carrying&MaintenanceWorks4.3.5(
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4«3 Carryingout &MaintenanceWorks4
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4*3 Curryingout Repair &Maintenance
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out Repair &MaintenanceWorks4.3.6 T
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4*3 Carryingout &MaintenanceWork;,4
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4,3 Carryingout &MaintenanceWorks4.
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4*3 Carryingout Repair &Maintenance
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4*4 Long TermMaintenancePlan4.4.2 P
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4.4 Long TermMaintenancePlan4.4.5(o
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4,4 Long TermMaintenance4.4.6 Maint
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inManagement4.5.2 Fire Evacuation P
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4.6.1 Functions of an Owners 1 Corp
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4.6 Owners 1Corporation(OC)Procedur
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4.6 4.6.4 Tenure and Responsibility
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4.6 Owners 1Corporation(OC)4.6.4(e)
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4*6Corporation(OC)4.6.6 Establishme
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4.6 Owners 1Corporation(OC)4.6.9 Ow
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5.2. 1 (o) Scope of Professional Se
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5.2.3 Electrical and Mechanical Ser
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pier 55.2.6 Food and Environmental
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5.2.7 (c) Building Management Resou
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5.2.9 Water Supplies Deportment (WS
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MiapterBuilding professionals are m
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Chapter 55.3*3 The Hong Kong Instit
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RelatedSections4. I have put down a
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RelatedSectionsQuestion 8 (continue
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RelatedSections1 2. What kinds of w
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RelatedSectionsQuestion 17 (continu
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RelatedSections22. I am about to pu
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RelatedSectionsECommon Defects in B
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RelatedSectionsH. Common Defects in
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RelatedSectionsK. Nuisances47. Why
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RelatedSections54. I understand tha
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RelatedSections3.2.2 (d)63. Can I c
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RelatedSections75. Some owners had
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RelatedSections90. How can we award
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RelatedSectionsP. Long Term Plannin
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Appendix 1 An English-Chinese Gloss
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Appendix 2 Useful ContactsReaders m
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Appendix 2Appendix 2 Useful Contact
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Appendix 2 Useful ContactsHousing A
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Appendix 2 Useful ContactsNew Terri
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Appendix 2 Useful ContactsLabour De
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Appendix 2 Useful ContactsThe Hong
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Appendix 2 Useful ContactsHong Kong
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Appendix 3List of Related Legislati
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Appendix 3 List of Related Legislat
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Appendix 4 Samples of "Statutory Or
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Appendix 5 Useful Information for B
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Appendix 6 Building Safety Loan Sch
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Appendix 6 Building Safety Loan Sch
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Appendix 7 Slopes and Retaining Wal
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Appendix 7 Slopes and Retaining Wal
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Appendix 8 Maintenance Requirements
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Appendix 9 Cantilevered Canopy and
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Appendix 9 Can til eve red Canopy a
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Appendix 10"Guide on Erection & Mai
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Appendix 12 "Concise Cose Studies o
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Appendix 14 "Asbestos Removal of Un
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Appendix 16"How to Apply for a Cons
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Page 339 and 340: Appendix 20Sample Documents for Gen
Page 358 and 359: Appendix 21Sample Cases of the Scop
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Page 365: Appendix 22Sample of "Invitation Le
Page 369 and 370: Appendix 23Sample of "Invitation Le
Page 374 and 375: Appendix 24Cost Reference for Gener
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Page 382 and 383: ACKNOWLEDGMENTS*Legal AdvisorRay Ch
Page 384 and 385: P57970200EO$120Printed by the Print
Page 386: X17337131HK 658.202 B93 BBuilding m
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