6 - TiVo

Chapter 8TroubleshootingMy TiVo Recorder remote control doesn't work with my Recorder.• Be sure you are using the Recorder’s remote, and that you hold it so that the TiVo button points toward the Recorder.• Try changing the position of the Recorder SWITCH on the remote control.• Press any button on the remote. Does the red light above the TiVo button on the remote flash?If the red light does not flash, make sure the batteries are positioned correctly in the remote. If they are correctly positioned, try a newset of batteries. See the inside front cover of this guide for instructions on installing batteries.If the red light on the remote does flash, watch the lights on the front of the Recorder. Do the lights seem to respond (i.e., blink orflash) when you press any button on the remote? If lights on the front of the Recorder do not respond to the remote, restart yourRecorder by unplugging it, waiting 15 seconds, then plugging it back in.• You may not have the correct input selected on your TV. Use the Input, Source, or TV/Video button on your TV’s remote to changethe input. If you are passing the signal through your VCR, you may need to select the correct input on the VCR as well.Questions About Connecting to the TiVo ServiceWhy does the Recorder have to be connected to a phone line or the Internet?• The Recorder needs to be connected to the phone line or the Internet so that it can make periodic connections to the TiVo service.This connection downloads program information, which tells the Recorder when programs are scheduled to air and on what channel.The connection may also retrieve additional information such as updates to the TiVo service, Showcases, and TiVolution Magazine.In addition, the connection sends anonymous viewing information back to TiVo—that is, anonymous information about viewingchoices, which do not identify you as an individual or household. TiVo has no way to access any of your personally identifiableviewing information from your Recorder without your prior consent. Without your consent, the TiVo service has no way of knowingwhat shows you—as an individual or household—have watched or recorded. For more information, read the TiVo Privacy Policyon page 154.132