15 YEARS - Zain

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History and Milestones2005Introduced 2.75GEDGE Technology1994First MobileTelecommunicationsoperator in Jordan2002First Middle Eastern operatorto launch MMS service andGPRS technology2004Achieved ISO 9001 forQuality Management2006His Majesty King Abdullah IIvisits Zain Jordan’sheadquarters in recognitionof its corporate socialresponsibility activities2000First Middle Easternoperator to launch WAPservices2003Zain Jordan joins Zain Group inthe largest single acquisition inthe Middle East and largestprivate sector investment inJordan at the time2005Achieved ISO 27001 forInformation Security2005Offered InternationalGateway Servicesdirectly through ZainJordan’s network.2006Won the CommsMEA’s awardin the category ‘Best NewNon-voice Service’ for itsBLOG service2006Established ISP arm –Zain data8
2007First Automated SpeechRecognition (ASR) system inthe region2007Started deployment oftransmission technology2008Achieved ISO14001 forEnvironmental Management -Jordan2009A Royal Tribute from His MajestyKing Abdullah II to Zain Jordan’sCorporate Social Responsibility.company in Jordan to receivesuch an award.2007Rebrandedto Zain2007First to introduce Blackberry services, the onlyMiddle East Operator to receive the RIMInternational Award for Excellence20082007 Introduced the ONE Networklaunch Wi-max in Jordan2010Her Majesty Queen Raniavisits Zain Jordan inRamadan2011 andbeyondFirst to launch Mobile Commerce in JordanFirst to launch HSPA+ (Mobile Broadband)with nationwide coverage in Jordan9
Page 1: 15 YEARSofTRANSFORMINGJORDANZain Jo
Page 4 and 5: About This ReportWe at Zain Jordan
Page 7 and 8: 15 Years of Leadership and Innovati
Page 9: MembershipsMember of the GSM Associ
Page 13 and 14: Creating a Wonderful WorldZain Jord
Page 15 and 16: HeartEMPOWERINGPEOPLE
Page 17 and 18: Providing Access to All and Digital
Page 19 and 20: Connecting Accross BordersOne of th
Page 21 and 22: Mobile MoneyAfter a year in develop
Page 23 and 24: Delivering Mobile Content and Enter
Page 25 and 26: Activating YouthComprising over 70%
Page 27 and 28: BelongingTRANSFORMINGJORDAN
Page 29 and 30: Contributing to the EconomyIt is es
Page 31 and 32: Our Contribution to the EconomySinc
Page 33 and 34: In 2010 Zain Jordan offered the fol
Page 35 and 36: Public AwarenessToday, the mobile p
Page 37 and 38: Education“Education = Opportunity
Page 39 and 40: To date our contribution to the Kin
Page 41 and 42: Plastic BagsEvery year Zain Jordan
Page 43 and 44: RadianceSTRIVINGFOR EXCELLENCE
Page 45 and 46: Striving for Excellence Key Perform
Page 47 and 48: % 18 - 30 48% 53% 60% 60%% 31 - 40
Page 49 and 50: Benefits extended to include full-t
Page 51 and 52: Health and SafetyZain Jordan active
Page 53 and 54: In addition, Zain Jordan is current
Page 55 and 56: Caring for Our CustomersAt Zain Jor
Page 57 and 58: Respecting our CustomersClarity of
Page 59 and 60: All relevant contracts and agreemen
Page 61 and 62:
Environmental StewardshipThe Zain J
Page 63 and 64:
Most water taps are installed with
Page 65 and 66:
Responsible BusinessGovernance, Acc
Page 67 and 68:
Internal AuditOne component of good
Page 69 and 70:
Our 2011 CommitmentsEmpowering Peop
Page 71 and 72:
Zain’s PriorityIssues- Being a pi
Page 73 and 74:
Appendix B - Scope of the ReportDef
Page 75 and 76:
Appendix C - GRI Statement73
Page 77 and 78:
3.6 72 EN4 59 SO4 663.7 72 EN6 None
Page 79 and 80:
Regional Cable NetworkAlliance (RCN
Page 82:
This Executive Summary has beenprin
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