15 YEARS - Zain

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Enabling GovernmentWith over 100% penetration rate of mobile phones,the mobile phone provides the Jordanian governmentwith an innovative and potentially more effective way tocommunicate, interact with, and ultimately serve the citizensof Jordan.Zain Jordan continues to collaborate with the Jordaniangovernment to provide communication solutions andinnovative ways to deliver governmental services andinformation through voice, SMS, internet, and mobilecommerce channels.The E-Government InitiativeIn 2006, the Jordanian government began theimplementation of the e-government initiative torevolutionise the way in which the government and thepublic interact. The initiative (www.jordan.gov.jo) is aprogram to provide governmental services and informationand two way communications with the public throughthe internet, SMS, e-mail and other ICT solutions. Theservice ultimately enhances the speed and accuracy ofgovernment services, in addition to the added conveniencefor all citizens. Zain Jordan is one of the strategic partnersinvolved in the project.In 2010 a number of services were available:- Push Messages: messages sent from the government tocitizens without their request like reminders, awarenesscampaigns, and status of a transaction.- Pull Messages: messages sent from citizens togovernmental departments to request information. Citizenscan request information through sending the number of theservice in a text message to the number 94 444.E-Government2008 2009 2010Number of Pull Messages 418,657 720,885 656,166Number of Push Messages 7,000,000 8,300,000 4,500,000Number of GovernmentDepartments Covered10 19 26In 2011 the e-government initiative is expanding to includemore government entities, and to provide a wider range ofelectronic services. The initiative is to include 28 governmententities in 2011. Zain Jordan is planning to utilize its ZainE-mal service in an integrated way with the e-governmentservices, by which citizens can pay their utility bills,governmental fines, and any other related payments throughthe use of their m-wallets.32
Public AwarenessToday, the mobile phone is one of the fastest and most powerfulforms of communication, creating an unrivalled opportunity toraise public awareness on key issues facing the Kingdom.In 2010, Zain Jordan played an effective role during thenational elections, urging citizens to practice their democraticrights of voting. Also as one of the most water poor countriesin the world, Zain Jordan has collaborated with the Ministry ofWater and Irrigation to launch a widespread campaign to raiseawareness about water conservation.GPRS Water Monitoring SystemIn partnership with the Ministry of Environment and theHigher Council for Science and Technology, Zain Jordanlaunched the ‘Real Time Water Quality Monitoring System’project. Zain Jordan established a GPRS system that monitorsand controls the quality of water in Jordan spanning 13 fieldstations, including Al-Yarmouk River, the Jordan River and theKing Abdullah canal.33
Page 1: 15 YEARSofTRANSFORMINGJORDANZain Jo
Page 4 and 5: About This ReportWe at Zain Jordan
Page 7 and 8: 15 Years of Leadership and Innovati
Page 9 and 10: MembershipsMember of the GSM Associ
Page 11 and 12: 2007First Automated SpeechRecogniti
Page 13 and 14: Creating a Wonderful WorldZain Jord
Page 15 and 16: HeartEMPOWERINGPEOPLE
Page 17 and 18: Providing Access to All and Digital
Page 19 and 20: Connecting Accross BordersOne of th
Page 21 and 22: Mobile MoneyAfter a year in develop
Page 23 and 24: Delivering Mobile Content and Enter
Page 25 and 26: Activating YouthComprising over 70%
Page 27 and 28: BelongingTRANSFORMINGJORDAN
Page 29 and 30: Contributing to the EconomyIt is es
Page 31 and 32: Our Contribution to the EconomySinc
Page 33: In 2010 Zain Jordan offered the fol
Page 37 and 38: Education“Education = Opportunity
Page 39 and 40: To date our contribution to the Kin
Page 41 and 42: Plastic BagsEvery year Zain Jordan
Page 43 and 44: RadianceSTRIVINGFOR EXCELLENCE
Page 45 and 46: Striving for Excellence Key Perform
Page 47 and 48: % 18 - 30 48% 53% 60% 60%% 31 - 40
Page 49 and 50: Benefits extended to include full-t
Page 51 and 52: Health and SafetyZain Jordan active
Page 53 and 54: In addition, Zain Jordan is current
Page 55 and 56: Caring for Our CustomersAt Zain Jor
Page 57 and 58: Respecting our CustomersClarity of
Page 59 and 60: All relevant contracts and agreemen
Page 61 and 62: Environmental StewardshipThe Zain J
Page 63 and 64: Most water taps are installed with
Page 65 and 66: Responsible BusinessGovernance, Acc
Page 67 and 68: Internal AuditOne component of good
Page 69 and 70: Our 2011 CommitmentsEmpowering Peop
Page 71 and 72: Zain’s PriorityIssues- Being a pi
Page 73 and 74: Appendix B - Scope of the ReportDef
Page 75 and 76: Appendix C - GRI Statement73
Page 77 and 78: 3.6 72 EN4 59 SO4 663.7 72 EN6 None
Page 79 and 80: Regional Cable NetworkAlliance (RCN
Page 82: This Executive Summary has beenprin

15 YEARS - Zain

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