15 YEARS - Zain

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Investing in CommunitiesSince inception, Zain Jordan has invested in the developmentof communities with programs and donations costing over25 million JOD. Our community investment efforts havebeen recognized by visits to Zain Jordan by His MajestyKing Abdullah II in 2006 and by Her Majesty Queen Rania AlAbdullah in 2010.In 2010 our community investment programs focused ona number of themes including education, health, youthand sports and philanthropy. Our CSR department has anallocated annual budget that is independent of revenuesand financial performance allowing us to continually invest ininitiatives over a long period of time to ensure delivery andmaximum impact.Community Investment in Numbers2008 2009 2010Number of Initiatives 21 25 30Initiatives Linked to Products andServicesCSR Expenditure as a % of Pre-taxProfit2 2 33.36% 2.08% 3.27%As Zain Jordan moves towards the implementation ofsustainability management, we continue to evolve ourcommunity investment practices to leverage our corecompetencies, recognizing that telecommunicationstechnology can be the single most powerful tool in thepursuit of sustainable development. This will begin witha comprehensive review of our current CSR practices andthe development of an integrated community investmentstrategy.34
Education“Education = Opportunity. The opportunity to work.The opportunity to escape poverty. The opportunity tolive healthily. The opportunity to live confidently. Theopportunity to hope.”15001200900Number of students( Zain Educational Fund)Avg. cost per studentper year (JOD)1,4001,4001,4001,400500400300Number of students(Al aman Fund for Orphans Future)Amount Invested (JOD)(Al aman Fund for Orphans Future)50,000 50,000Her Majesty Queen Rania Al Abdallah 5600200With more than 70% of Jordan’s population under 30 yearsold, Zain Jordan invests heavily in programs and initiativesrelated to improving education and learning environments.MadrasatiIn 2008, Zain Jordan became a partner with Madrasati, aQueen Rania Al Abdulla initiative that aims to repair andrestore public schools in Jordan. To date, Zain Jordan hasadopted 7 schools in the Madrasati initiative providinginfrastructure and maintenance support as well as educationalprograms.Zain Education FundWith a yearly budget of over 250,000 JOD ‘The ZainEducation Fund’ covers tuition fees for a number of honourstudents. The fund was created in 2004 and 45 beneficiarystudents have graduated to date, with another 184 studentsreceiving funding from the program in 2010.30001161432008 2009 2010 2011 Target1842251000252010 2011 TargetAl Aman Fund for Orphans’ FutureZain Jordan contributes to ‘Al Aman Fund for Orphans’Future’. The Fund was created to provide scholarships tosupport the higher education of orphans around Jordan. In2010 Zain Jordan sponsored 25 scholarships.Shine AwardThe ‘Shine Award Program’is a talent award programwithin private schools thatwas launched in 2005.Awards are distributed forfour categories: academicachievements, sports, music,and photography and arts.505 Queen Rania Official Website, Vision. Accessed:June,2011. Available: http://www.queenrania.jo/rania/vision35
Page 1: 15 YEARSofTRANSFORMINGJORDANZain Jo
Page 4 and 5: About This ReportWe at Zain Jordan
Page 7 and 8: 15 Years of Leadership and Innovati
Page 9 and 10: MembershipsMember of the GSM Associ
Page 11 and 12: 2007First Automated SpeechRecogniti
Page 13 and 14: Creating a Wonderful WorldZain Jord
Page 15 and 16: HeartEMPOWERINGPEOPLE
Page 17 and 18: Providing Access to All and Digital
Page 19 and 20: Connecting Accross BordersOne of th
Page 21 and 22: Mobile MoneyAfter a year in develop
Page 23 and 24: Delivering Mobile Content and Enter
Page 25 and 26: Activating YouthComprising over 70%
Page 27 and 28: BelongingTRANSFORMINGJORDAN
Page 29 and 30: Contributing to the EconomyIt is es
Page 31 and 32: Our Contribution to the EconomySinc
Page 33 and 34: In 2010 Zain Jordan offered the fol
Page 35: Public AwarenessToday, the mobile p
Page 39 and 40: To date our contribution to the Kin
Page 41 and 42: Plastic BagsEvery year Zain Jordan
Page 43 and 44: RadianceSTRIVINGFOR EXCELLENCE
Page 45 and 46: Striving for Excellence Key Perform
Page 47 and 48: % 18 - 30 48% 53% 60% 60%% 31 - 40
Page 49 and 50: Benefits extended to include full-t
Page 51 and 52: Health and SafetyZain Jordan active
Page 53 and 54: In addition, Zain Jordan is current
Page 55 and 56: Caring for Our CustomersAt Zain Jor
Page 57 and 58: Respecting our CustomersClarity of
Page 59 and 60: All relevant contracts and agreemen
Page 61 and 62: Environmental StewardshipThe Zain J
Page 63 and 64: Most water taps are installed with
Page 65 and 66: Responsible BusinessGovernance, Acc
Page 67 and 68: Internal AuditOne component of good
Page 69 and 70: Our 2011 CommitmentsEmpowering Peop
Page 71 and 72: Zain’s PriorityIssues- Being a pi
Page 73 and 74: Appendix B - Scope of the ReportDef
Page 75 and 76: Appendix C - GRI Statement73
Page 77 and 78: 3.6 72 EN4 59 SO4 663.7 72 EN6 None
Page 79 and 80: Regional Cable NetworkAlliance (RCN
Page 82: This Executive Summary has beenprin

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