15 YEARS - Zain

Zain’s PriorityIssues- Being a pioneer in the marketby providing the latesttechnologies- High quality un-interruptedservice- Communicating effectivelyand continuously with ourcustomers- Providing access and digitalinclusion- Paying fair wages that ensuredecent lives for employees- Employee satisfaction- Attraction and retention oftalent- Eliminating forms ofdiscrimination- High-calibre and professionalstaff- Delivering contracts to thehighest specs- Adhering to Zain’s terms andconditions (including health,safety, environment, and labourstandards)- Receiving the required supportto plan and execute initiatives- Support and approval fornew products and servicessuggested by Zain Jordan- Recognizing Zain Jordan’sefforts and performanceZain’s Response- Offering a range of productsand services that respond tothe needs of different segmentsof the community- Utilizing all communicationchannels available tocommunicate with ourcustomers- Zain pays all its employees fairwages- Continuous training programs- Exceptional benefits- Health & safety policy andcommittee- Recognition schemes in-place;formal and informal- Intranet and programs toreceive employees’ ideas andcontributions- Applying a standard selectioncriteria to ensure fair selection- Regular checks to ensure theprovision of the required highstandards adherence to termsand conditions.- Zain’s policy for contractorscontact: an assigned contactperson within Zain to becontacted for issues concerningcontractors.- Generating revenue for theGroup and contributingpositively to the Zain brand- Continuously working oninnovating new products andservices, and being a leader inthe marketCommunity Environment Government & RegulatoryBodiesICT Sector PeersCommunicationChannels- Zain Jordan’s website ande-mail- Newspapers, Radio and TV- Social media- Public meetings with thecommunity- Zain shops- Regular communication withthe Ministry of Environment- Sector dialogue with the TRC- TRC Representatives- Ministry of ICT – Jordan- The E-Government initiative- int@j- GSMA69