15 YEARS - Zain

Clarity - Every effort has been made to present theinformation in this report in a clear and concise manner thathighlights sustainability impacts and issues. Section coversheets, the table of contents, the GRI index, glossary andacronyms lists provide further direction for mapping outinformation.Reliability and Assurance - All the information in this reporthas been compiled, validated and signed off by the originalsource. A GRI level check has been conducted to confirmthe level of disclosure of the report. This report has not beenreviewed and assured by a third party.Reporting Boundaries and LimitationsBoundaries - This report represents the baseline report ofthe sustainability performance for Zain Jordan, an operatingcompany of Zain Group. To the best of our knowledge, thereport captures the economic, social and environmentalimpact of our operations in Jordan for the year 2010, anddoes not cover the operations of owned companies andsubsidiaries by Zain Jordan.Limitations – We recognize that as the first and baselinereport, this report has limitations, and we have set out anumber of commitments throughout the report to helpovercome those limitations for our 2011 report. Currentlimitations of the report include:- Data: All information included in the report is accurateand represents the data currently available at Zain Jordan.It is clearly indicated in the report wherever estimates oraverage numbers were used due to availability of compileddata only.- Outsourced Operations: This baseline report doesnot include all numbers corresponding to outsourcedoperations and services due to limited data fromconcerned parties. However, we included numberscorresponding to outsourced operations when available.We aim to report on these areas in our 2011 report.72