15 YEARS - Zain

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The ZainersOur employees, the Zainers, are the key enablers for thecreation and delivery of a Wonderful World. Numbering 1,272in 2010, they form a unique family that is young, dynamic anddedicated to delivering on our brand promise by living ourvalues of Radiance, Heart and Belonging on a day-to-day basis.To ensure this family is strong, healthy and best equipped todeliver, the HR and Admin department, made up of 86 Zainers,aims to create an inspiring and people centric workplacebased on five key principles designed to ensure Fortune, Fun,Fitness, Future and Freedom for all employees at Zain Jordan.Zainers2008 2009 2010 2011 TargetTotal Zainers 914 1,075 1,272 1,270Full-Time Zainers 756 712 971 970Part-Time Zainers 158 363 301 300Senior Management 14 13 14 15Middle Management 61 66 85 88Employees 684 633 872 867of middle management and full time Zainers in 2010. Therehas also been a major increase in the number of part timeZainers since 2008 which can be attributed to the hiring ofundergraduates or recent graduates on more flexible workcontracts. Building on their experience with Zain Jordan, parttimeZainers will be equipped to launch themselves into thecorporate world. Zain Jordan expects that these part-timeZainers will become the full-time Zainers of the future.DiversityThe Zain family is a mixture of young and old, male andfemale, experienced and just starting out, committed forthe short term and committed for the long term, with Zainproviding opportunities for all, be they undergraduateslooking for paid workplace experience, or highly-skilledexperienced communications specialists.Diversity*2008 2009 2010 2011 Target% Male 72% 72% 69% 65%% Female 28% 28% 31% 35%Daily Casual Employment 155 363 301 300We have experienced year-on-year growth in the total numberof employees with significant additions made to the number% Females in MiddleManagement% Females in SeniorManagement30% 32% 28% 28%29% 15% 29% 29%44
% 18 – 30 48% 53% 60% 60%% 31 – 40 43% 40% 34% 33%% 41 – 50 7% 6% 6% 5%% 51 – 60 2% 1%
Page 1: 15 YEARSofTRANSFORMINGJORDANZain Jo
Page 4 and 5: About This ReportWe at Zain Jordan
Page 7 and 8: 15 Years of Leadership and Innovati
Page 9 and 10: MembershipsMember of the GSM Associ
Page 11 and 12: 2007First Automated SpeechRecogniti
Page 13 and 14: Creating a Wonderful WorldZain Jord
Page 15 and 16: HeartEMPOWERINGPEOPLE
Page 17 and 18: Providing Access to All and Digital
Page 19 and 20: Connecting Accross BordersOne of th
Page 21 and 22: Mobile MoneyAfter a year in develop
Page 23 and 24: Delivering Mobile Content and Enter
Page 25 and 26: Activating YouthComprising over 70%
Page 27 and 28: BelongingTRANSFORMINGJORDAN
Page 29 and 30: Contributing to the EconomyIt is es
Page 31 and 32: Our Contribution to the EconomySinc
Page 33 and 34: In 2010 Zain Jordan offered the fol
Page 35 and 36: Public AwarenessToday, the mobile p
Page 37 and 38: Education“Education = Opportunity
Page 39 and 40: To date our contribution to the Kin
Page 41 and 42: Plastic BagsEvery year Zain Jordan
Page 43 and 44: RadianceSTRIVINGFOR EXCELLENCE
Page 45: Striving for Excellence Key Perform
Page 49 and 50: Benefits extended to include full-t
Page 51 and 52: Health and SafetyZain Jordan active
Page 53 and 54: In addition, Zain Jordan is current
Page 55 and 56: Caring for Our CustomersAt Zain Jor
Page 57 and 58: Respecting our CustomersClarity of
Page 59 and 60: All relevant contracts and agreemen
Page 61 and 62: Environmental StewardshipThe Zain J
Page 63 and 64: Most water taps are installed with
Page 65 and 66: Responsible BusinessGovernance, Acc
Page 67 and 68: Internal AuditOne component of good
Page 69 and 70: Our 2011 CommitmentsEmpowering Peop
Page 71 and 72: Zain’s PriorityIssues- Being a pi
Page 73 and 74: Appendix B - Scope of the ReportDef
Page 75 and 76: Appendix C - GRI Statement73
Page 77 and 78: 3.6 72 EN4 59 SO4 663.7 72 EN6 None
Page 79 and 80: Regional Cable NetworkAlliance (RCN
Page 82: This Executive Summary has beenprin

15 YEARS - Zain

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