15 YEARS - Zain

Zain Jordan Sustainability Snapshot2008 2009 20102008 2009 2010Heart - Empowering People2G Population Coverage 98% 99% 99.8%CSR Expenditure as a % of Pre-tax Profit 3.36% 2.08% 3.27%% of Customers Using E-vouchers - - 30%HSPA+ Population CoverageNew Indicator% of Customers Using E-billing (Post-paid) - - 3.5%Customers Covered in ONE Network(‘000’000)Number of Active E-mal Customers63.5 72.5 67*New IndicatorNumber of F.U.N. Members/employees 130 110 369Number of F.U.N. Members EmployedWithin 5 Months of GraduatingBelonging - Transforming Jordan60% 60% 80%Zain Jordan Internet Subscriptions - 510,735 521,917Radiance Striving for ExcellenceZainer Engagement (out of 5) 3.60 3.70 3.99Full Time Zainer Turnover 20% 10% 14%Total Number of Base Station Sites 1,262 1,378 1,478Network Availability (%) 99.89 99.93 99.93% of Shared Sites 3.5% 12% 15.5%Customer Satisfaction Rating (out of 10) - - 7.8HSPA+ Population CoverageNew Indicator% Spent on Local Suppliers 60% 59% 43%Zain Jordan Revenues (’000 JOD) 343,495 339,653 363,751Zain Jordan’s Contribution to TelecomsSector Revenues- 41% 43%Zain Jordan Direct Employment Generated 914 1,075 1,272Zain Jordan’s Direct Contribution toTelecoms Sector Employment17% 19% 27%Indirect Employment Generated - - 37,000Water Consumption (m3) 8,128 7,384 7,122Energy Consumption (KwH) 951,915 941,860 688,494Greenhouse Gas Emissions (CO2Equivalent – Tonnes)3,302.75 3,064.80 2,209.16Level of GRI Sustainability Reporting - - B% of Business Units Analyzed for Risk ofCorruption (of total)27% 33% 33%Ashghali Line SubscriptionsTamweelcom M-Commerce UsersNew IndicatorNew Indicator*This is an estimated number that includes customers of all Zain operations,Jawwal, and Africa’s operations included in the ONE Network.12