15 YEARS - Zain

Connecting Accross BordersOne of the fundamental ways in which Zain Jordan is ableto empower its customers is through connecting them andbringing them closer to their families, friends and colleaguesacross the Middle East and across the globe.The ONE NetworkThe ONE Network, launched in 2008 is a step towardscreating the world’s first borderless mobile phone network;connecting customers from across the Zain family. Todaythe ONE Network enables Zain Jordan customers to movefreely between all Zain operators in other countries, andsome former Zain Africa markets, while being treated as localcustomers in terms of price and service.Without changing any setting on their phones customers areable to:- Make local calls and send messages at local rates,- Receive incoming calls free of charge from all Zainnetworks across the region,- Use General Packet Radio Services (GPRS) (access theinternet, e-mail, BlackBerry and use Multimedia MessagingService (MMS)) at local rates,- Access their home country’s customer services, and- Use local vouchers to top up their balance.ONE Network2008 2009 2010Countries Covered 17 22 16*Customers Covered (‘000’000) 63.5 72.5 67*** Since Zain Group sold its African operations, a number of operators haveleft the ONE Network.** This is an estimated number that includes customers of all Zain operations,Jawwal, and Africa’s operations included in the ONE Network.With the sale of Zain Africa’s operations in 2009 the networkhas contracted. However, the ONE Network continues toconnect over 67 million people in the Middle East and Africa.The ONE Network and PalestineA large number of Palestinians currently live and travel toand from Jordan. This has prompted Zain Jordan to developcloser relationships with telecommunications companiesin Palestine working with them to provide increased opencommunication options.Cementing the historic, geographic and demographicties with our Palestinian brothers; in 2010 Zain Jordan andPalestine Communications Group (Paltel) launched the roll outof the ONE Network services between Jordan and Palestine,serving over 4 million mobile customers in both countries. Themove will see customers of Paltel’s mobile service Jawwal, andcustomers of Zain Jordan benefit from all the ONE Networkinnovations when travelling between the two countries.17