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2 LINK 55 . 2 /2010 CONTENTS Cover: Panorama view of Shanghai ©www.istock.com Publisher: Rieter Spun Yarn Systems Editor-in-chief: Nadia Qaud Copyright: © 2010 Rieter Machine Works Ltd., Klosterstrasse 20, CH-8406 Winterthur, www.rieter.com, rieter-link@rieter.com Reprints permitted, subject to prior approval; specimen copies requested. Design and production: Marketing Rieter CZ s.r.o. 03 EDITORIAL RIETER INSIDE 04 Quality – a Rieter tradition Modern quality assurance involves global, forward-looking planning throughout the process chain in a way that can be appreciated by everyone. How does Rieter usher old traditions onto new paths? 07 Customer satisfaction management at Rieter EVENTS 09 ITMA ASIA + CITME 2010 in Shanghai Our customers benefit from Rieter’s technology know-how with innovative spinning machinery and systems from Rieter. See for yourself at the ITMA Asia + CITME 2010 in Shanghai. TRENDS & MARKETS 10 Rieter in China – a trustworthy partner “Rieter – innovation leader” is Rieter’s success-defining motto in China. A manufacturing plant was established in China in 1998 to enable China’s emerging textile industry to be supplied rapidly. 12 Recycling comber noil in the rotor spinning mill OUR CUSTOMERS 14 ComfoRo® – the license for successful spinning mills PRODUCT NEWS 16 The new upgrade package for R 20 robots 18 A marvel of engineering – the RSB-D 221 TECHNOLOGY 19 Optimal use of resources in compact spinning 22 RIKIPEDIA – Rieter’s technology know-how – free of charge and online Wikipedia – the Internet encyclopedia – has changed the world. With the new RIKIPEDIA, Rieter is presenting textile know-how from “The Rieter Manual of Spinning” series of volumes on the Internet.
Rieter’s textile activities have had their headquarters in Switzerland since 1795. And ever since that time Rieter has been committed to customer satisfaction and product quality. ISO-certified manufacturing facilities worldwide Over the course of time additional manufacturing facilities and assembly lines have been established in Germany, the USA, the Czech Republic, India and China. The Rieter production plant in the Czech Republic has been operating successfully since 1994, the branch in China since 2001 and the unit in India since 2005, to the complete satisfaction of our customers. As an integral part of our quality strategy, all our manufacturing sites are certified for compliance with ISO 9001. Key components and technology elements are developed and produced in Europe. We have already relocated many labor-intensive operations to markets outside Europe without any loss of quality for many years. "Made by Rieter" stands for quality, no matter where the individual components are manufactured and assembled. Central functions are based in Europe Rieter’s competence network is international in scope. Headquarters in Winterthur are of central importance; this is where all global activities are coordinated: marketing, sales, product development, production planning, quality assurance, logistics, spare parts offerings, service and technology support. The further development of products will also remain the responsibility of specialists in Europe in future. Nowadays, however, there is greater emphasis on global cooperation with technical colleagues in China and India, and a closer focus on local customer and procurement markets. Production planning is centralized in Winterthur and quality specifications are defined in conformity with Swiss and German standards and implemented in Rieter’s own production plants. All Rieter machines are manufactured in conformity with these specifications worldwide. Our quality managers report on how Rieter implements this complex task in this issue of Link. LINK 55 . 2 /2010 EDITORIAL In addition to this centralized control of global operations, we attach great importance to local contacts for our customers in the marketplace and to the fact that they receive optimal support in sales, spare parts offerings and service. True to the motto: “Think global, act local.” Customer satisfaction is top of the list Our main goal is to ensure customer satisfaction. Our objectives are: comprehensive support for our customers by our sales organization, complete and timely delivery and installation of machinery and retrofits, rapid spare parts and repair service, expert technology support, economical yarn production and the sustained quality of our products. We conduct regular surveys to measure whether we achieve these goals in our customers’ eyes. In this way we ensure that deviations from our standard are detected and quickly rectified. You can read more about Rieter’s customer satisfaction management on page 7. Ecological aspects of spinning operations Ecology and economy go hand-in-hand. Saving resources in every industrial process helps to conserve the world’s environment and reduce costs. Rieter’s developments have focused for many years on energy savings and high fiber utilization. Two reports on experience by customers in India show how resources can be saved in both ring spinning and rotor spinning. Rieter offers conversion kits and professional overhauls in order to prolong the service lives of older machine generations and maintain efficiency at a high level. Rieter will and must continue to change in future. We will continuously adapt our organization and our products to the market’s requirements. Our promises to our customers remain unchanged. 10-100 • Peter Gnägi CEO Rieter Textile Systems Winterthur peter.gnaegi@rieter.com
Page 1: The customer magazine of Rieter Spu
Page 5 and 6: Quality-related actions Quality pla
Page 7 and 8: Customer satisfaction management at
Page 9 and 10: ITMA Asia + CITME 2010 in Shanghai
Page 11 and 12: Fig. 3 Rieter’s manufacturing pla
Page 13 and 14: Tab. 3 Details Mill sample with 50%
Page 15 and 16: Aktas Akinci Tekstil A.S. www.aktas
Page 17 and 18: Fig. 2 New components in the upgrad
Page 19 and 20: Optimal use of resources with compa
Page 21 and 22: Tab. 3 Cost comparison between conv
Page 23 and 24: Fig. 3 RIKIPEDIA contents page. 1 3

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