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6 LINK 55 . 2 /2010
RIETER INSIDE
Communication media and chains at Rieter in the field of quality
Volume production release Feedback from customers
via Sales and Service
Pilot series release
Quality
assurance
Installation audits
SAP production planning
system incl. quality specifications
Fig. 3 CORN
– Rieter’s central database
for gathering
problems and ensuring
their solution.
Fig. 4 Modern
technology assists
in measurement: a
microscope camera.
Quality
planning
SAP
Quality
management
ISO 9001
CORN – Workflow
CORN
Customer satisfaction
survey
Problem-gathering
in the CORN database
Quality
improvement
Quality assurance – pure measuring technology
“It may not seem particularly exciting at first glance,
but when it comes to quality, much revolves around
measuring technology. No complicated philosophy,
just unspectacular, fact-based measuring technology,
seasoned with some statistical know-how,” explains
Peter Oehy, who is responsible for global
quality management. “It involves measuring geometrical
variables and material definitions just as much
as achievable yarn values, delivery dates or cost targets.
Quality assurance without measuring technology
is like a tiger without teeth.”
Some incoming goods inspection entails random
sampling, while important components are subject
to 100% inspection. Testing stations for subassemblies,
electronic components, robots and sections
assure quality. More than 60 employees are engaged
in quality assurance in the 5 manufacturing facilities
worldwide.
Continuous quality improvement
If quality problems emerge in customers’ mills,
Rieter has defined processes and the people responsible
in order to identify and rectify them as quickly
as possible. Every instance of negative feedback
from customers is taken seriously, documented and
passed on to the appropriate unit by sales personnel,
technologists or service technicians. All reports are
recorded in the CORN (Customer Oriented Rieter Network)
data system developed by Rieter and marked
off as dealt with only after the defect has been rectified.
The creative members of the quality improvement
team try to find rapid, long-term solutions.
Communication with quality assurance is important
in order to prevent further defects in production, as
well as feedback to the Development Department if
design defects are the cause (Fig. ).
What does “Quality made by Rieter, Switzerland”
stand for?
The quality concept has been taken to heart and further
developed at Rieter for more than 200 years.
Products and services are continuously being adapted
to market requirements. Implementation is
governed by precise quality guidelines which are defined
identically worldwide – regardless of the country
from which Rieter products are delivered.
The quality management system and its three pillars
of quality planning, quality assurance and quality
improvement are important components of compliance
with quality specifications. The skill lies not
only in the method, but in the discipline of applying
it globally and systematically, in an interdisciplinary
way.
We are driven and motivated by the criticism and
recognition we receive from our customers. The
measure of our success is always reflected in the satisfaction
of our customers. 10-101 •
Peter Oehy
Head of Quality Management
Winterthur
peter.oehy@rieter.com
Nadia Qaud
Project Manager Marketing
Winterthur
nadia.qaud@rieter.com