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Quality-related actions<br />
Quality planning<br />
during development<br />
Product service life<br />
Machine<br />
prototype<br />
Fig. 2 Quality assurance<br />
has to operate in all<br />
product phases.<br />
Pilot<br />
series<br />
Quality assurance<br />
during manufacturing<br />
Volume<br />
manufacturing<br />
Quality improvements<br />
throughout service life<br />
Time<br />
How does <strong>Rieter</strong> assure product quality?<br />
When a new generation of machines is being planned,<br />
customers’ needs, the requirements of the sales and<br />
service organizations, findings from product utilization<br />
as well as scientific and engineering innovations<br />
are incorporated in the process.<br />
Product quality at <strong>Rieter</strong> is influenced at various<br />
stages throughout the product’s life cycle. The three<br />
main stages are: quality planning, quality assurance<br />
and quality improvement. The first stage, quality<br />
planning, takes place during the development of the<br />
machine – with extensive prototype and pilot series<br />
tests. The second stage is quality assurance during<br />
pilot series and volume manufacturing. The planned<br />
measures are put into practice and tested. The third<br />
phase is quality improvement during volume manufacturing<br />
(Fig. 2).<br />
Quality management – the basis for quality at <strong>Rieter</strong><br />
Comprehensive quality assurance means that the<br />
concept of quality has to be inherent in all corporate<br />
processes. This is an important concern of Peter<br />
Gnägi, CEO of <strong>Rieter</strong> Textile Systems: “The focus of<br />
<strong>Rieter</strong> employees on our quality philosophy is the<br />
foundation on which all our products are based.<br />
We attach great importance to an organization that<br />
focuses on customer benefits and quality management<br />
without losing sight of costs. We have to avoid<br />
both quality defects and excessive quality goals.”<br />
<strong>LINK</strong> 55 . 2 /2010<br />
RIETER INSIDE<br />
Certified quality management has been in practice at<br />
<strong>Rieter</strong> for more than 17 years. The first ISO certification<br />
was obtained by the <strong>Rieter</strong> foundry in Winterthur<br />
in 199 . This was followed by certification of<br />
the plant in Ingolstadt, Germany, in 1994, and the<br />
machine works in 1996. The manufacturing plants in<br />
the Czech Republic have been certified since 1997.<br />
The Changzhou plant in China was certified in 2006<br />
and the Wing manufacturing site in India has been<br />
awarded ISO 9001 certification this year. A quality<br />
management system stipulates how processes and<br />
workflows are organized within a company. Communication<br />
media and chains are also defined, since<br />
communication is increasingly important in the global<br />
organization of a manufacturing network.<br />
Peter Oehy, Head of Quality Management, has been<br />
responsible from the outset for introducing and enforcing<br />
quality management worldwide: “Quality<br />
must be produced and not achieved by testing.<br />
Qualified specialist craft training in Europe makes it<br />
easier to comply with quality specifications here. Indepth<br />
appreciation of quality results in a greater degree<br />
of self-checking in all processes. In India and<br />
China we rely on more outside checks and additional<br />
training. After the appropriate action was taken in<br />
India and China, quality results have improved further.<br />
We have translated the quality guidelines in our<br />
Integrated Management System (IMS) into employees’<br />
native languages in order to prevent misunderstandings.<br />
This effort has paid off. At <strong>Rieter</strong> each and<br />
every employee is responsible for quality, from shop<br />
floor to top management.”<br />
Quality planning – part of product development<br />
Centralized quality planning for all products is performed<br />
in our European plants and already begins<br />
during product development. In order to optimize<br />
manufacturing quality in the early stages of development,<br />
interdisciplinary teams from a wide range of<br />
departments already cooperate during the development<br />
phase: development engineers, technologists,<br />
production and quality specialists optimize new<br />
components and machines. While some pay attention<br />
to functional and technical aspects, others optimize<br />
technical manufacturing requirements. At the<br />
same time the main features are defined in a measurable<br />
way.<br />
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