In-flight upset - 154 km west of Learmonth, WA, 7 October 2008,

The flight crew’s procedures required them to illuminate the seat-belt sign prior totaxiing the aircraft. The cabin crew’s procedures required them to provide a preflightsafety demonstration to passengers, and for the A330 they provided thedemonstration by video. The audio track of the video stated:Having your seatbelt done up low and tight is absolutely essential duringtakeoff, landing and turbulence. It is a Qantas requirement that you keep it onat all other times.After the flight crew turned off the seat-belt sign following the takeoff, the cabincrew were required to provide the following public announcement to passengers:The Seat Belt sign is now off, however, for your safety keep your seat beltfastened whenever you are seated.The operator’s procedures also recommended that the flight crew provide passengerbriefings at various times during the flight. It was common practice early in a flightfor the flight crew to remind passengers to wear their seat belts when seated.When the seat-belt sign was illuminated during the descent, the cabin crew wererequired to provide the following announcement:The cabin lights will be dimmed for landing. Passengers and crew must nowbe seated with their seat belts fastened.The operator’s cabin crew were required to check that passengers were wearingtheir seat belts before takeoff and during descent. Where possible, they were alsorequired to check passenger compliance if the seat-belt sign was illuminated duringflight. However, during flight when the seat-belt sign was not illuminated, there wasno policy or procedure requiring cabin crew to check or enforce passenger seat beltuse.The operator’s safety information card located at each seat for theA330-300 contained important information for passengers. It included a diagramshowing how to fasten, tighten and unfasten the seat belt (Figure 52). In addition tocontaining regulatory requirements, the operator’s safety information cards alsocontained additional safety advice. There was no additional advice relating to seatbelts on the operator’s A330-300 safety information card.Figure 52: Extract from the operator’s A330-303 safety information cardAbnormal or emergency proceduresIn the case of unanticipated turbulence with an immediate safety hazard, the flightcrew were required to illuminate the seat-belt sign, and to provide a public addressannouncement stating ‘All passengers and crew be seated and fasten seat belts- 173 -