ANNUAL REPORT INTRUM JUSTITIA A N N U A L R EP O R T 2 0 ...

Payment services
Information is important even after invoices
have been sent. Similarly, the actual timing of
invoicing is critical for most companies. By
outsourcing invoicing and sales ledgers to Intrum
Justitia, our clients can professionalize
the management of payments and reminders.
RECEIVING PAYMENT fASTER
We help our clients to receive payment faster
and avoid collection processes by ensuring
that payment reminders are consistent and
on time. Intrum Justitia’s analysis of customers’
payment patterns provides the information
needed to create tailored reminders
for customers who are behind with their
payments, and this protects the relationship
between our client and its customers and also
protects future business potential.
WELL-ORGANIZED
PAYMENT ADMINISTRATION
This part of the credit management process is
vital if companies are to be paid on time and
in full. Payment administration should be ac-
Debt collection services
If someone has failed to pay despite reminders,
a debt collection process is often set
in motion. With our large databases and
analysis tools, we have a good understanding
on a consumer’s payment habits and
can collect debt more effectively and purposefully
than companies will less access
to information. We can, for example, identify
the difference between consumers with
temporary financial problems and others
who are in a more serious situation.
WE REDUCE THE NUMBER
Of BANKRUPTCIES
Late payments not only put a strain on liquidity
for the seller of a product or service,
but the longer they wait to take steps, the
less likely it is they will be paid in full. Private
individuals may move away to avoid
creditors, and companies go bankrupt.
An estimated 25 percent of all corporate
bankruptcies are caused by late payments.
When a company has losses due to doubt-
tive and must therefore be well organized and
up-to-date. Intrum Justitia’s knowledge of human
behavioral patterns and payment trends
can be used to adjust the way each individual
customer is treated. The type and frequency
of payment reminders can, for example, be
adapted to the customer’s financial situation.
Well-organized payment administration
helps our clients to improve their relationships
with their customers. Our invoicing and
notification service frees up resources for our
clients. Electronic and paper invoices are sent
out automatically using quality-assured routines.
Intrum Justitia handles all contacts with
clients’ customers with respect to invoices
and claims in a customer-oriented and efficient
way based on the service level agreement
with the client.
Intrum Justitia offers for example payment
services to e-commerce companies,
where the need for a well functioning credit
granting process and payment process is business
critical.
ful receivables, it needs to work even harder
to compensate for the loss and this may
mean raising prices or lowering costs.
Intrum Justitia’s experience, tried and
tested processes and analysis methods make
the work of collecting payment highly efficient,
even from debtors who are very late
with their payments.
Thanks to our solid knowledge of our
sector, Intrum Justitia is able to efficiently
handle complex receivables between companies
and large volumes of consumer credit.
If the debt collection process is still not
bearing fruit, even after the clients customers
have been informed of their debt situation,
received useful assistance from us and
an opportunity to pay, but still don’t pay, we
can forward the matter to our legal representative
for a decision.
In many countries we have a joint legal
department with legal representatives working
on collecting late payments. We also have a
network of collection agents around the world.
Our credit management offering
OUTSOURCED CREDIT
MANAGEMENT AT AZ JAN PORTAELS
With 435 beds, 100 doctors and 750
employees, AZ Jan Portaels in Belgium
is a dynamic hospital that is very much
evolving. The AZ Jan Portaels team cares
for more than 11,000 patients a
year. It is also responsible for approximately
62,000 consultations at the
ambulant care unit and approximately
20,000 day clinic treatments each
year. AZ Jan Portaels has outsourced
most of its credit management activities
to Intrum Justitia. The hospital
chose to have its reminders sent by
our services, an explicit example of
payment services offered by Intrum.
Particularly in the soft sector, which
includes hospitals, it is important not
to forget the human side of credit
management. By maintaining specific
contacts with debtors before proceeding
to the amicable debt collection
stage, Intrum Justitia helps AZ Jan Portaels
to maintain good contact with its
patients.
WELL MANAGED
RECEIVABLES AT fORTUM
Nordic energy company fortum and
Intrum Justitia have been working
together with debt collection services
for more than 10 years. Intrum helps
fortum to manage overdue receivables
throughout the collection process
and asists with legal expertise
in disputes. A comprehensive service
which, thanks to good cooperation, is
helping fortum to make wise credit
decisions that improves its cash flow
and at the same time maintains good
relationships with end customers.
WE COVER MORE THAN 170 COUNTRIES
Intrum Justitia makes it easy for companies
to collect payments in other countries than
its home market as well. Our presence and
qualified partners in many markets are key
elements in Intrum Justitia’s success. We
cover more than 170 countries worldwide.
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