Georgia Quality Management System - Department of Behavioral ...

dbhdd.georgia.gov

Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011will continue to be utilized to support the team through discussions, questions & answers and resourcesspecific to the QEPR process.As of June 30 th , 40 QEPRs had been completed and 34 QEPR 90-day Follow up with TA’s. Inanticipation of the upcoming fiscal year changes for 2012 to the Standards for All Providers,modifications were made to the Administrative Review Policy and Procedures and Training andQualification review tools. They were submitted to the Division of DD for review and approved in Juneof 2011. The QEPR sample for the upcoming year was determined and the schedule was submitted tothe Division in May, 2011.Follow-up with Technical Assistance Consultation (FUTAC) UpdatesDue to feedback from stakeholders including Regional staff, parents and/or families, individualsreceiving services, support coordination, and direct service providers, in early January 2011 the state ofGeorgia expanded technical assistance opportunities to Georgia providers, with the hopes of improvingsupports for individuals being served, and their families. The process, the Follow Up with TechnicalAssistance Consultation (FUTAC), was developed in collaboration with different stakeholders including afamily advocate and self advocate representatives. The additional supports offered through the FUTACinclude, but are not limited to, technical assistance regarding policies and procedures, documentation,person centered approach, health, safety, and community inclusion.The FUTAC is not a new review process but an addition to current practices, and is equally important forindividuals who need assistance in being supported. Hence, there are provider level FUTACs andindividual level FUTACs, depending on the issue or concerns The FUTAC is fashioned to supportproviders who are having challenges in specific areas identified by either themselves, the Regional Office,the Division, support coordinators or other reporting mechanisms (critical incidents, QEPR or PCRprocess). The purpose is to strengthen the provider’s current practices and/or service delivery systemthrough a consultative quality improvement technical assistance session(s) enabling them to provideenhanced services to the individuals they support.The FUTAC process can be initiated through an external (Regional Health Quality Manager (HQM), orother regional staff, Division staff, or providers) or internal (Delmarva staff through the PCR or QEPR)referral. The specific criteria for a referral include the following:• If a provider organization or an individual being served receives one or more low ratings on themonthly support coordinator monitoring report, an HQM can make a referral.• A provider who has already been through the Delmarva QEPR process, or a new provider whois not yet “certified” through the Provider Compliance Unit, can request technical assistance.• If a complaint or grievance is submitted through the Region or Division, a request can besubmitted.• If a health, safety, behavioral, or rights concern has been identified through the PCR or QEPRprocess, technical assistance is requested to address this “alert.”________________________________________________________________________________________________August 31, 2011 25

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